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- Tasks: Provide vital support and guidance to survivors of domestic abuse through various communication channels.
- Company: Join a dedicated frontline support service making a real difference in the community.
- Benefits: Enjoy 25 days annual leave, training opportunities, and a supportive work environment.
- Other info: Work in a compassionate team with excellent career development prospects.
- Why this job: Make a meaningful impact while helping vulnerable individuals navigate their challenges.
- Qualifications: Experience in support work and strong communication skills are essential.
The predicted salary is between 24784 - 25492 £ per year.
Join a specialist frontline support service delivering safeguarding, trauma-informed support, risk assessment and victim support to survivors of domestic abuse. Ideal for candidates with experience in support work, safeguarding, community support or advice services.
This role is known internally as an Information, Advice and Guidance Advisor.
SALARY: £24,784 to £25,492 per annum + Benefits
LOCATION: West Bromwich, Sandwell, West Midlands
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 9am - 5pm (37.5 hours per week)
Please Note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
JOB OVERVIEW
We have a fantastic new job opportunity for a Domestic Abuse Support Advisor with previous experience supporting vulnerable people within safeguarding, victim support, domestic abuse or community support services. As a Domestic Abuse Support Advisor you will provide first-contact support, risk assessments, information, advice and guidance to victims and survivors of abuse through telephone, webchat and referral services. Working as the Domestic Abuse Support Advisor you will liaise with partner agencies, maintain accurate case management records and support individuals to access specialist interventions and ongoing support services. This is an excellent opportunity for someone with strong communication skills, safeguarding knowledge, trauma-informed practice experience and a compassionate, client-centred approach.
DUTIES
- Providing First Contact Support: Delivering trauma-informed telephone and online support to victims and survivors of abuse
- Conducting Risk Assessments: Identifying immediate safety concerns, safeguarding risks and support needs during initial contact
- Offering Information and Guidance: Advising clients on domestic abuse support services, safety planning, legal options and safeguarding procedures
- Managing Referrals: Processing referrals from multiple sources and preparing accurate case records for allocation
- Maintaining Databases: Updating case management systems and ensuring all records remain accurate and compliant
- Supporting Partnership Working: Liaising with police, safeguarding teams, housing services and external agencies to coordinate support
- Delivering Professional Communication: Responding effectively to enquiries via telephone, email, webchat and other communication channels
- Meeting Service Targets: Working within agreed response times, service standards and performance indicators
- Promoting Client Engagement: Encouraging victims and survivors to access longer-term support and specialist interventions
- Contributing to Service Development: Supporting feedback collection, audits and service improvement activities
CANDIDATE REQUIREMENTS
ESSENTIAL
- Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female
- Previous experience supporting vulnerable people within domestic abuse, safeguarding, health and social care or related support services
- Knowledge of safeguarding legislation and the impact of domestic abuse on victims and children
- Strong communication and interpersonal skills with the ability to work empathetically and professionally
- Experience using Microsoft Office, databases and case management systems
- Ability to work calmly under pressure and manage sensitive situations appropriately
- Excellent organisational skills with the ability to manage workload priorities and deadlines
- Ability to work independently and collaboratively within a multi-agency environment
- A client-centred, non-judgemental and inclusive approach to supporting vulnerable individuals
- Eligibility to work in the UK
- Full UK driving licence with access to a vehicle
DESIRABLE
- Understanding of trauma-informed approaches and motivational interviewing techniques
- Experience of working within target-driven support services or contracted services
- Knowledge of domestic abuse legislation, safeguarding procedures and Violence Against Women and Girls strategies
- Experience communicating with stakeholders through telephone, written correspondence and online platforms
BENEFITS
- Training and development opportunities
- Employee Assistance Programme
- Access to group clinical supervision with a BACP trained counsellor
- 25 days annual leave plus bank holidays
- Wellbeing day entitlement
- Annual leave buy back scheme
- Time off in lieu for overtime worked
- 5% employer pension contribution
- Mileage allowance where applicable
- Bi-annual staff away days
This role requires a DBS check.
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Domestic Abuse Support Advisor in Birmingham employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Support Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the domestic abuse support field. Let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to safeguarding and trauma-informed support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in risk assessment and client-centred approaches. Use real-life examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Domestic Abuse Support Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in support work, safeguarding, or community services. We want to see how your background aligns with the role of Domestic Abuse Support Advisor!
Showcase Your Skills: Emphasise your strong communication skills and your ability to work empathetically with vulnerable individuals. We’re looking for someone who can connect with clients and provide the support they need.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make your qualifications stand out. We appreciate straightforwardness and clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this fantastic opportunity.
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic abuse legislation and safeguarding procedures. Familiarise yourself with trauma-informed approaches and be ready to discuss how these apply in real-life scenarios.
✨Show Empathy
As a Domestic Abuse Support Advisor, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable individuals. This will demonstrate your client-centred approach and ability to handle sensitive situations.
✨Practice Communication Skills
Since you'll be communicating through various channels, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter, such as conducting risk assessments or providing guidance.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the organisation's approach to supporting victims. This shows your genuine interest and helps you assess if it's the right fit for you.