At a Glance
- Tasks: Provide top-notch customer service and support across two growing sales divisions.
- Company: Join an award-winning global packaging manufacturer with a vibrant culture.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Other info: Fast-paced environment with excellent opportunities for personal and professional development.
- Why this job: Be part of a dynamic team supporting big names like McDonald's and Amazon.
- Qualifications: Experience in B2B sales administration and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
An excellent opportunity for a customer-focused administrator with B2B sales administration, account support and strong communication skills to join an award-winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.
We have a fantastic new job opportunity for a Customer Service Administrator who can provide excellent customer service and account support across two growing sales divisions. Based at the organisation's global headquarters in Birmingham, the Customer Service Administrator will support a dedicated paper manufacturing division that provides a wide range of food packaging products for well-known customers including McDonalds, Amazon, Marks & Spencer and Greggs.
The Customer Service Administrator role will suit someone organised, commercially aware and confident working under pressure, with good attention to detail and a positive approach to solving customer queries.
DUTIES
- Sales Order Processing: Accurately process all sales orders in line with required time limits
- Customer Contact: Contact customers by telephone as directed and within required time limits, ensuring a professional service at all times
- Inbound Communication: Respond to inbound calls and emails in accordance with company policy
- Customer Enquiries: Respond to customer enquiries promptly and courteously within agreed time limits
- Query Resolution: Manage and conclude customer queries to a satisfactory outcome
- Escalation Support: Escalate customer queries where required
- Internal Coordination: Communicate with appropriate internal departments to help ensure objectives for individual accounts are met
- Customer Meetings: Attend meetings or team calls with customers as required
- Credit Control Support: Assist the credit control supervisor to help ensure payment terms are followed for each account
- Delivery Coordination: Work with the wider operational team to help ensure deliveries are fulfilled on time and in full
- Reception Cover: Cover main reception when required
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience in B2B sales administration, account support or a customer service administration role
- Strong customer service skills
- Ability to work well under pressure
- Confident communicator with the ability to communicate effectively at all levels, both internally and externally
- Experience using Microsoft Excel, Microsoft Word and Microsoft Office packages
- Positive attitude with good problem-solving skills and attention to detail
- Numerate and commercially astute
DESIRABLE
- Knowledge of SAP
Customer Service Administrator in Birmingham employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWD Online. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWD Online before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWD Online:Your cover letter is your chance to shine! Tell us why you want to work at AWD Online specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWD Online!
How to prepare for a job interview at AWD Online
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
