Housing Support Worker / Case Worker (AWDO-P14387) in Birkenhead)

A rewarding opportunity for an experienced Housing Support Worker / Case Worker to provide structured, person-centred support within a homeless hostel, supporting residents with complex needs through effective support planning, risk management and resettlement pathways.

This role is known internally as a Case Management Worker.

SALARY: £26,740 per annum + Benefits

LOCATION: Birkenhead, Wirral, North West England (CH41)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday, worked on a rota basis between 7.30am–3.30pm and 1.00pm–9.00pm, with occasional evening cover.

Job Overview: We have a fantastic new job opportunity for a Housing Support Worker / Case Worker to join a frontline homeless hostel service, supporting vulnerable adults with complex needs to move towards independent living. As a Housing Support Worker / Case Worker you will work exclusively within a hostel environment, delivering structured case management, support planning and risk assessments for residents who may be affected by homelessness, mental health needs, substance misuse and offending histories.

The Housing Support Worker / Case Worker role involves holding a caseload, conducting regular key working sessions, coordinating with external agencies and ensuring safeguarding and resident safety remain central to all practice. This is an ideal opportunity for a Housing Support Worker / Case Worker with strong hostel-based experience who is confident working in a fast-paced, people-focused environment.

Duties:

• Resident Induction and Engagement: Carrying out resident welcomes, inductions and ongoing engagement within the hostel.
• Support Planning and Case Management: Developing, reviewing and maintaining person-centred support plans in partnership with residents.
• Risk Assessment and Safeguarding: Completing, reviewing and updating risk assessments in line with organisational procedures.
• Key Working Sessions: Holding regular, planned case management sessions using a flexible and strengths-based approach.
• Multi-Agency Working: Liaising with external agencies including health services, probation, housing and social care.
• Resident Progression: Supporting residents to access benefits, activities, services and move-on accommodation.
• Record Keeping and Administration: Maintaining accurate, timely records including support plans, risk assessments and case notes.
• Health And Safety Compliance: Conducting building and room checks and reporting health and safety concerns appropriately.
• Resident Participation: Encouraging resident involvement in activities and service development.
• Professional Practice: Upholding safeguarding, confidentiality, professional boundaries and equality standards at all times.

Candidate Requirements:

Essential:

• Proven experience of working full-time within a homeless hostel or similar supported housing environment.
• Demonstrable experience of working with homeless individuals with complex needs, including mental health, substance misuse and offending-related issues.
• Strong experience of support planning, risk assessments and ongoing case management within a hostel setting.
• Experience of holding and managing a caseload, delivering consistent and structured support.
• A confident understanding of safeguarding, risk management and professional boundaries when working with vulnerable adults.
• Excellent communication, interpersonal and engagement skills.
• The ability to maintain accurate records and complete clear written reports.
• A flexible, resilient and person-centred approach to support work.

Desirable:

• A relevant qualification in Housing, Health and Social Care or a related field.
• Experience of multi-agency working within homelessness or supported housing services.
• Knowledge of outcomes-based assessment tools and harm reduction approaches.

This role requires an Enhanced DBS check.

How to Apply: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.