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- Tasks: Support vulnerable adults in achieving independence through tailored case management and support planning.
- Company: Join a dedicated team focused on empowering individuals in need.
- Benefits: Enjoy a competitive salary, pension contribution, generous leave, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Experience in housing support or social care, strong communication, and relationship-building skills.
- Other info: Dynamic role with opportunities for career growth and personal development.
The predicted salary is between 26731 - 37425 ÂŁ per year.
An engaging opportunity supporting vulnerable adults within dispersed accommodation, delivering person-centred case management, safeguarding, support planning and resettlement to promote independence and wellbeing.
This role is known internally as a Case Management Worker (Dispersed).
SALARY: ÂŁ26,731 per annum + Benefits (3% Pension Contribution, 25 Days Annual Leave plus Bank Holidays)
LOCATION: Birkenhead, Wirral, North West England
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 Hours per Week, Monday to Friday, (with occasional requests to support evenings or weekends)
JOB OVERVIEW
We have a fantastic new job opportunity for a Housing Support Worker / Case Worker to provide high-quality, person-centred support across a small portfolio of dispersed accommodation. As a Housing Support Worker / Case Worker, you will work closely with residents who may experience homelessness, mental health challenges, substance misuse or offending histories, supporting them to identify goals and build independent living skills. The role focuses on assessment, support planning, risk management and multi-agency working, ensuring safeguarding remains central to all actions while maintaining safe, well-managed accommodation. As a Housing Support Worker / Case Worker, you will play a key role in empowering residents, coordinating services and supporting successful move-on into longer-term accommodation.
DUTIES
- Resident Induction and Support Planning: Completing welcomes, assessments, Outcomes Star reviews and co‑produced support plans
- Safeguarding and Risk Management: Managing and reviewing risk assessments, responding to concerns and embedding safeguarding practice
- Case Management Delivery: Holding regular one‑to‑one sessions using a person‑centred, flexible and progressive approach
- Multi‑Agency Working: Liaising with statutory and voluntary agencies to coordinate specialist support and interventions
- Accommodation Management: Supporting void preparation, property checks, health and safety reporting and positive shared living
- Income and Benefits Support: Assisting residents with welfare benefits, rent payments and financial understanding
- Resident Engagement: Encouraging participation in activities, meetings and service development
- Record Keeping and Reporting: Maintaining accurate, timely case records, reports and information sharing
- Move‑On Support: Assisting residents to secure appropriate longer‑term accommodation
- Health and Safety Compliance: Responding to incidents and working with emergency services when required
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience in support work within housing, homelessness, health or social care settings
- Working knowledge of support planning, risk assessment and safeguarding
- Experience supporting people with mental health needs, substance misuse or complex lives
- Strong communication, assessment and relationship‑building skills
- Ability to maintain accurate records and complete clear written reports
- IT literacy with confidence using Microsoft Office and case management systems
- Numeracy skills sufficient for budgeting, benefits and rent‑related tasks
- A flexible, reflective and person‑centred approach to support delivery
DESIRABLE
- Level 2 qualification in Housing, Health & Social Care, Advice & Guidance or similar
- Experience of group work, coaching or activity facilitation
- Knowledge of harm reduction approaches or therapeutic frameworks
- Experience using housing or support databases
- Full driving licence with access to a vehicle for work purposes
This role requires an Enhanced DBS check.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14193
Housing Support Worker / Case Worker in Birkenhead employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker / Case Worker in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and support sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and safeguarding. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past roles and how they relate to supporting vulnerable adults. Make it personal and relatable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Housing Support Worker / Case Worker in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Support Worker role. Highlight any relevant experience in support work, especially with vulnerable adults, to show us you’re a great fit!
Showcase Your Skills: In your application, emphasise your communication and relationship-building skills. We want to see how you’ve successfully supported individuals in the past, so share specific examples that demonstrate your abilities.
Be Person-Centred: Since this role is all about person-centred support, make sure your application reflects this approach. Talk about how you’ve empowered others and helped them achieve their goals in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at AWD online
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Support Worker / Case Worker. Familiarise yourself with concepts like person-centred support, safeguarding, and risk management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Share Your Experiences
Prepare to discuss your previous experiences in support work, especially if you've dealt with vulnerable adults or complex needs. Use specific examples to illustrate how you've successfully managed challenges, supported individuals, and contributed to their independence.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the organisation's approach to multi-agency working or how they measure success in supporting residents. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
✨Show Your Flexibility
Highlight your ability to adapt to different situations, especially since this role may require evening or weekend support. Share examples of how you've been flexible in past roles, demonstrating your commitment to providing the best support possible.
