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- Tasks: Lead a dynamic customer service team to deliver exceptional support and enhance client satisfaction.
- Company: Join an award-winning provider of innovative CV verification and background screening services.
- Benefits: Enjoy wellness programmes, gym discounts, holiday trading, and more to support your wellbeing.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact by inspiring your team and improving customer experiences.
- Qualifications: Experience in leading high-performing teams and managing customer service operations.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic new job opportunity for a Customer Service Team Manager who has previous experience managing and leading a high-performing customer service team, delivering exceptional service. The company is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology.
Working as the Customer Service Team Manager, you will lead and inspire your dedicated Customer Service Team who support candidates through their background screening journey on behalf of your clients so they can make informed long-term rewarding recruitment decisions. Your role is pivotal in ensuring exceptional service standards, leveraging technology for a seamless customer experience, and fostering a culture of excellence and collaboration.
WHY JOIN?
As a successful candidate, you will join a company where every team member is valued, which is why the company supports your wellbeing fully with a range of benefits to help you thrive both inside and outside of work. Grouped around four priorities – health, time, finances, and community, the company offers benefits including Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!
DUTIES
- Lead a customer-focused team to deliver outstanding service by incorporating feedback to enhance satisfaction and loyalty, leveraging technology to elevate human interactions and ensure a seamless customer experience.
- Coach and develop team members to exceed customer expectations and achieve operational goals.
- Utilise information to look forward, driving a one team approach to improve service and operations for our clients.
- Motivate the team to resolve complex or emotive service challenges with empathy, urgency, and professionalism, always striving for a positive resolution.
CANDIDATE REQUIREMENTS
- Demonstrated experience of leading a high-performing customer service team, consistently delivering exceptional service across multiple high-volume customer touchpoints (phone, chat, email), while effectively managing KPIs and SLAs.
- Strong experience in people management and development practices, encompassing coaching, performance reviews focused on growth and development, and fostering team motivation.
- Ability to work on a hybrid basis from the Bedford office, with in-office collaboration required.
DESIRABLE
- Experience working within the Background Screening, HR, HR Tech, or recruitment services sector.
- Familiar with customer service platforms such as Freshdesk, HubSpot, or Zendesk.
Customer Service Team Manager in Bedford employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service management. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and resolved complex issues. This will demonstrate your ability to lead a high-performing customer service team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Manager in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing customer service teams. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've led teams to deliver exceptional service. Quantify your successes where possible, like improvements in customer satisfaction scores or team performance metrics.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for customer service and how you inspire your team to achieve greatness.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, make sure you understand the company’s services and values. Familiarise yourself with their approach to customer service and how they leverage technology. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a customer service team in the past. Highlight specific situations where you motivated your team, resolved conflicts, or improved service standards. This will show that you have the experience they're looking for.
✨Emphasise Empathy and Problem-Solving
Be ready to discuss how you handle complex customer issues with empathy and professionalism. Share stories that illustrate your ability to resolve challenges while maintaining a positive customer experience. This is crucial for the role!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.