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- Tasks: Deliver top-notch customer service and manage vehicle service bookings in a fast-paced environment.
- Company: Join a well-established automotive dealership with a professional and supportive team.
- Benefits: Enjoy a company car scheme, discounts, pension contributions, and generous annual leave.
- Other info: Opportunities for training, development, and career growth in a dynamic workplace.
- Why this job: Be the vital link between customers and technicians, ensuring satisfaction and building relationships.
- Qualifications: Strong customer service skills and experience in an automotive or dealership setting required.
The predicted salary is between 30000 - 40000 £ per year.
Join a busy automotive dealership as a Service Advisor delivering excellent customer service, managing vehicle service bookings, aftersales support and customer relationships using CRM systems and digital platforms.
We have a fantastic new job opportunity for an Automotive Dealership Service Advisor to join a professional and fast-paced aftersales team within a well-established automotive environment.
As an Automotive Dealership Service Advisor you will act as the key link between customers and technicians, ensuring clear communication, accurate service updates and excellent customer satisfaction throughout the aftersales journey.
Working as an Automotive Dealership Service Advisor, you will manage service bookings, vehicle repairs, customer enquiries and invoicing while promoting additional services and service plans to support customer retention.
This is an exciting opportunity for someone with strong customer service skills, experience in an automotive or dealership setting and a passion for delivering a high-quality customer experience.
Your duties as the Automotive Dealership Service Advisor include:
- Customer Service Delivery: Provide a professional and friendly service to customers via phone, email and face-to-face interactions
- Service Bookings: Manage vehicle service and repair bookings, ensuring efficient scheduling and workflow
- Aftersales Support: Act as the main point of contact throughout the aftersales process, keeping customers informed
- Upselling Services: Promote additional work identified through vehicle health checks and sell service plans
- CRM & Systems Use: Maintain accurate records using CRM systems and dealership software
- Encourage feedback: Follow-up contact to build long-term customer relationships
Previous experience in an automotive, dealership or service advisor / aftersales role:
- Strong customer service and communication skills with a professional approach
- Experience using CRM systems, booking platforms or internal service systems
- Experience handling customer queries, concerns or complaints
- A proactive approach to upselling services and identifying customer needs
- Competent IT skills including Microsoft Office and digital systems
Benefits include:
- Company car scheme with insurance, servicing and breakdown cover
- Discounts on vehicles, servicing, MOTs, parts and tyres
- Employer pension contribution of up to 7%
- 22 days annual leave rising to 26 days plus bank holidays
- Access to a discount portal with a wide range of deals
- Enhanced family-friendly leave policies
- Employee Assistance Programme and wellbeing support
- Occupational health support
- Training and development opportunities
- Shared incentive plan
- Health cash plan
- Paid sick leave after probation
They are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. The company is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Automotive Service Advisor / Customer Service employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor / Customer Service
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and customer feedback. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the bridge between customers and technicians. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Automotive Service Advisor / Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant automotive experience to catch our eye!
Craft a Personal Cover Letter: Write a cover letter that shows us your personality! Share why you're passionate about customer service and how you can contribute to our team. A personal touch goes a long way.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your enthusiasm shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, brush up on your automotive knowledge and customer service skills. Familiarise yourself with common vehicle issues and the services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and aftersales support. Think about scenarios where you've successfully handled customer queries or complaints. Practising your responses will help you articulate your experience clearly during the interview.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. During the interview, demonstrate your ability to convey information effectively. Use examples from your past experiences to illustrate how you’ve kept customers informed and satisfied throughout their service journey.
✨Be Ready to Upsell
Since upselling is part of the job, prepare to discuss how you would promote additional services. Think of ways you can identify customer needs and suggest relevant services based on vehicle health checks. Showing that you can drive customer retention through upselling will impress the interviewers.