At a Glance
- Tasks: Lead a team to enhance customer retention and improve performance.
- Company: Dynamic broadband company focused on customer satisfaction.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a vibrant team with opportunities for growth.
- Why this job: Make a real difference in customer experiences and team success.
- Qualifications: Experience in retentions or management roles is a plus.
Retentions Manager
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes.
If youve also worked in the following roles, wed also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, xiskglj Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team...
We think you need these skills to ace Retentions Manager in Altrincham
Coaching Skills
Customer Service Skills
Performance Management
Call Quality Assessment
Team Leadership
Customer Retention Strategies
Communication Skills
