At a Glance
- Tasks: Lead a team to improve customer retention and deliver excellent service.
- Company: AWD online, a growing company in Altrincham with a focus on broadband services.
- Benefits: Competitive salary of £32,000 plus £5,000 OTE, with full-time hours and occasional Saturday shifts.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by reducing churn and enhancing customer experiences.
- Qualifications: Experience in coaching and a passion for customer service.
The predicted salary is between 44000 - 44000 £ per year.
AWD online in Altrincham is seeking a Retentions Manager to lead a broadband contact centre retention team, coaching advisors to improve saves, renewals, and customer outcomes.
This full-time, permanent role is 37.5 hours a week, office-based Mon-Fri with occasional Saturday shifts, offering a base salary of £32,000 plus £5,000 OTE.
Join a growing retention function and help reduce churn while delivering excellent service and commercial value.
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We think you need these skills to ace Retention Manager – Broadband Contact Centre Coaching in Altrincham
Coaching Skills
Team Leadership
Customer Service
Retention Strategies
Performance Management
Communication Skills
Analytical Skills
