At a Glance
- Tasks: Support a busy healthcare clinic with admin tasks, patient care, and scheduling.
- Company: Join a dynamic private healthcare clinic in Glasgow.
- Benefits: Competitive salary, part-time hours, and a supportive work environment.
- Other info: Flexible role with opportunities for teamwork and personal growth.
- Why this job: Make a real difference in patient care while developing your admin skills.
- Qualifications: Experience in administration or customer service is a plus.
The predicted salary is between 24000 - 30000 € per year.
A fantastic part-time opportunity for an organised Administrator with customer service, diary management, data entry, scheduling and healthcare administration skills.
We have a fantastic new job opportunity for an Administrator / Clinic Care Coordinator to support the smooth running of a busy private healthcare clinic in Glasgow. As the Administrator / Clinic Care Coordinator you will provide high-quality administrative support from enquiry through to patient delivery, liaising with clinical, technical, finance and administration teams. The Administrator / Clinic Care Coordinator will use excellent communication skills, organisation skills, Microsoft Office, database management, diary management and record keeping to help deliver a professional, empathetic patient experience. This is an excellent opportunity for someone who enjoys varied administration, customer care and building strong working relationships with patients, colleagues and external partners.
DUTIES- Patient Administration: provide administration support to new and existing private clients and third-party referrers, helping to deliver a service of the highest standard
- Enquiry Handling: deal with email and telephone enquiries from case managers, lawyers, patients and external partners in a timely and professional manner
- Appointment Scheduling: arrange clinical rehabilitation assessments, lower limb trauma clinic appointments and patient episodes in collaboration with clinicians
- Database Management: maintain accurate, comprehensive and up-to-date patient records using the company database and manual files where required
- Diary Management: support onsite clinicians by managing diaries, job summaries and appointment planning
- Clinic Coordination: attend weekly planning meetings with clinicians and the clinic coordinator to support clinical and manufacturing efficiency
- Orthotic Administration: provide full orthotic administration from consultation through to delivery, ensuring labour and parts are allocated correctly
- Prosthetic Support: help arrange prosthetic client appointments, process and track component orders and ensure payment requirements are followed where applicable
- Finance Administration: raise quotations and sales invoices, ensuring relevant documentation and payments are received ahead of appointments
- Relationship Building: proactively build relationships with referring third parties to help increase the clinic caseload
- Team Support: work as part of a multi-site administration team, covering colleagues where required and supporting standard working practices
- Compliance: work to company, ISO, health and safety and operating procedures at all times
- Customer Care: sound customer-facing communication skills with an empathetic, understanding and professional approach
- Administration Experience: previous experience in an administration, office support, healthcare administration or customer service role
- Organisation Skills: strong ability to multitask, prioritise workload and work to defined deadlines
- Communication Skills: confident when interacting with patients, colleagues, clinicians and external partners at all levels
- Microsoft Office: excellent working knowledge of Microsoft Office packages, including Outlook, Word and Excel
- Database Skills: ability to maintain accurate records and update systems with care and attention to detail
- Teamwork: ability to support and work effectively as part of a multi-site administration team
- Confidentiality: understanding of the need to handle sensitive and confidential information appropriately
- Self-Motivation: proactive, reliable and able to manage day-to-day tasks with minimal supervision
- Flexibility: willing to support general clinic duties, mini projects, stores and dispatch cover when required
Administrator / Clinic Care Coordinator (AWDO-P14709) in Glasgow) employer: AWD Online
Join a dynamic and supportive team at our private healthcare clinic in Glasgow, where we prioritise employee growth and development. As an Administrator / Clinic Care Coordinator, you will enjoy a competitive salary and benefits while working in a collaborative environment that values your contributions to patient care. Our flexible part-time hours allow for a healthy work-life balance, making this an excellent opportunity for those seeking meaningful employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Clinic Care Coordinator (AWDO-P14709) in Glasgow)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the clinic and its services, and think about how your skills in administration and customer care can make a difference. Practise common interview questions so you can shine when it’s your turn to speak.
✨Tip Number 3
Show off your organisational skills! Bring a portfolio of your past work, including examples of diary management and database handling. This will demonstrate your ability to keep things running smoothly in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator / Clinic Care Coordinator (AWDO-P14709) in Glasgow)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your diary management and healthcare admin experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator / Clinic Care Coordinator role. Share specific examples of how you've provided high-quality support in previous roles, and let your personality come through.
Show Off Your Communication Skills:Since this role involves liaising with various teams and patients, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrator / Clinic Care Coordinator inside out. Familiarise yourself with the key responsibilities like diary management, patient administration, and enquiry handling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare to discuss your experience with Microsoft Office and database management. Bring examples of how you've used these skills in previous roles, especially in healthcare or customer service settings. This will demonstrate your ability to handle the administrative tasks required for the job.
✨Practice Empathy
Since this role involves a lot of patient interaction, think about how you can convey empathy and professionalism during the interview. Prepare scenarios where you successfully handled difficult situations with patients or clients, highlighting your communication skills and understanding approach.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the clinic's operations or team dynamics. This shows your enthusiasm for the role and helps you gauge if the workplace culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
