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- Tasks: Lead service delivery and performance management for domestic energy advice programmes.
- Company: Join a dynamic organisation focused on quality assurance and operational excellence.
- Benefits: Enjoy flexible working, 35 days annual leave, and a supportive work environment.
- Why this job: Make a real difference in energy advice while developing your leadership skills.
- Qualifications: Experience in operational management and strong performance monitoring skills required.
- Other info: Hybrid role with opportunities for professional growth and community engagement.
The predicted salary is between 28000 - 38000 £ per year.
An excellent opportunity for an experienced operational leader to oversee service delivery, performance management, and quality assurance across multiple funded programmes within a domestic energy advice service.
Salary: £33,000 per annum + Benefits
Location: This hybrid position allows for flexible working from home or from the offices in Dundee or Aberdeen, with occasional office attendance. Applicants must reside in, or very near to, one of the six service areas (Moray, Aberdeenshire, Aberdeen City, Angus, Dundee City, and Perth and Kinross).
Job Type: Full-Time, Permanent
Working Hours: 35 hours per week (flexible to meet service needs)
Job Overview: We have a fantastic new job opportunity for a Service Delivery and Performance Manager to provide operational leadership across domestic energy advice services delivered through multiple funded programmes. As a Service Delivery and Performance Manager you will oversee day-to-day service delivery, ensuring performance targets, quality standards, and contractual requirements are consistently achieved. You will support Team Leaders, strengthen operational processes, and drive continuous improvement. The Service Delivery and Performance Manager will play a key role in performance reporting, quality assurance, and stakeholder engagement, acting as an escalation point and ensuring strong outcomes for service users and funders alike.
Duties:
- Operational Leadership: Leading the day-to-day delivery of domestic energy advice programmes
- Performance Monitoring: Tracking, analysing, and reporting performance against KPIs and contractual targets
- Quality Assurance Oversight: Implementing and maintaining consistent QA frameworks across services
- Management Support: Providing line management, coaching, and development support to Team Leaders
- Process Improvement: Driving continuous improvement across service delivery and reporting processes
- Risk Management: Identifying operational risks early and supporting effective resolution
- Stakeholder Reporting: Producing accurate reports for internal teams, funders, and local authority partners
- Systems Compliance: Ensuring consistent use of CRM systems, data accuracy, and reporting frameworks
- Escalation Management: Acting as a senior operational escalation point for service delivery matters
- Service Continuity: Supporting resilience planning and cross-service collaboration
Candidate Requirements:
- Essential: Proven experience in operational or service delivery management
- Experience managing Team Leaders or equivalent middle-management roles
- Strong background in performance monitoring, quality assurance, and compliance
- Ability to coach and support managers without micromanaging teams
- Excellent organisational, communication, and reporting skills
- Confident use of CRM systems and performance data
- Desirable: Experience within energy advice, fuel poverty, or third-sector services
- Experience working across multiple funded programmes
Benefits:
- Competitive salary
- Flexible working arrangements
- 35 days annual leave including public holidays
- Paid day off for your birthday
- Pension scheme
- Paid volunteering time
- Employee Assistance Programme
- Generous sick pay scheme
- Staff events and wellbeing initiatives
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Performance Manager / Service Delivery Manager in Aberdeen employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager / Service Delivery Manager in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to highlight how your experience aligns with their goals, especially in service delivery and performance management. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your achievements in operational leadership and quality assurance, as these are key areas for the role you're eyeing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in service delivery.
We think you need these skills to ace Performance Manager / Service Delivery Manager in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Delivery and Performance Manager. Highlight your experience in operational leadership, performance monitoring, and quality assurance. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in service delivery and how you’ve driven improvements in past positions. Let us know what excites you about working with us!
Showcase Your Skills: Don’t forget to highlight your organisational and communication skills in your application. We’re looking for someone who can manage teams effectively and report on performance clearly. Make sure these skills stand out in your written application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at AWD online
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Service Delivery and Performance Manager. Familiarise yourself with key performance indicators (KPIs), quality assurance frameworks, and operational leadership strategies. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've successfully managed teams or projects in the past. Highlight your ability to coach and support Team Leaders without micromanaging. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and risk management abilities. Think of scenarios where you've identified operational risks and implemented effective solutions. Practising these responses will help you articulate your thought process clearly during the interview.
✨Engage with Stakeholder Management
Since stakeholder engagement is crucial for this role, prepare to discuss how you've effectively communicated with various stakeholders in previous positions. Share examples of how you've produced reports or collaborated with partners to achieve successful outcomes, showcasing your organisational and communication skills.
