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- Tasks: Provide advanced technical support for Microsoft O365 and Azure environments.
- Company: Join a dynamic team in Manchester focused on IT infrastructure solutions.
- Benefits: Enjoy hybrid working, competitive salary, and additional perks.
- Why this job: Be part of a technically driven environment with opportunities for growth and innovation.
- Qualifications: Hands-on experience in 2nd/3rd line support for complex IT systems is essential.
- Other info: This is a full-time, permanent position with a salary range of £42,000 - £48,000.
The predicted salary is between 42000 - 48000 £ per year.
2nd / 3rd Line Technical Support Engineer / IT Infrastructure Engineer who has previous hands-on experience supporting complex Microsoft O365 and Azure environments within an IT second line and third line capacity is required to join a technically driven team based in Manchester, North West England. SALARY: £42,000 – £48,000 per annum + Benefits (see below) LOCATION: Hybrid Working / Manchester (M5) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a 2nd / 3rd Line Technical Support Engineer / IT Infrastructure Engineer who has previous hands-on experience supporting complex Microsoft O365 and Azure environments within an IT second line and third line capacity. Working as the 2nd / 3rd Line Technical Support Engineer / IT Infrastructure Engineer you will provide advanced technical support, including assisting in the design and implementation of new architecture to support financial services colleagues, technology partners and clients. DUTIES
Technical Support Engineer / 2nd Line & 3rd Line / IT Infrastructure employer: AWD online Careers
Contact Detail:
AWD online Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / 2nd Line & 3rd Line / IT Infrastructure
✨Tip Number 1
Make sure to brush up on your knowledge of Microsoft O365 and Azure. Familiarize yourself with common issues and solutions, as well as any recent updates or features that may be relevant to the role.
✨Tip Number 2
Network with professionals in the IT infrastructure field, especially those who work with Microsoft products. Join relevant online forums or local meetups to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for technical interviews by practicing troubleshooting scenarios related to 2nd and 3rd line support. Be ready to demonstrate your problem-solving skills and how you approach complex technical challenges.
✨Tip Number 4
Research StudySmarter and understand our mission and values. Tailor your discussions during interviews to show how your experience aligns with our goals and how you can contribute to our team.
We think you need these skills to ace Technical Support Engineer / 2nd Line & 3rd Line / IT Infrastructure
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your hands-on experience with Microsoft O365 and Azure environments. Provide specific examples of how you've supported these technologies in a second or third line capacity.
Showcase Technical Skills: Detail your technical skills related to IT infrastructure. Mention any relevant certifications or training that demonstrate your expertise in supporting complex systems.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the job listing to ensure your application stands out to hiring managers and applicant tracking systems.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Discuss your passion for technology and how your previous experiences have prepared you for this position.
How to prepare for a job interview at AWD online Careers
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with Microsoft O365 and Azure. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your capability in a 2nd and 3rd line support role.
✨Understand the Company’s Needs
Research the company and its services, especially in the financial sector. Understanding their technology stack and how your role fits into their operations will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting complex issues, as this will showcase your analytical abilities and technical knowledge.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and future technology initiatives. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
