IT Support Engineer / Service Desk Analyst
If you want to know about the requirements for this role, read on for all the relevant information.
Join a supportive IT service environment where you'll solve technical issues, keep colleagues productive and secure, manage IT assets and help new services transition smoothly into business-as-usual support.
If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Analyst, Infrastructure Support Technician
Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days' paid holiday plus UK public bank holidays and flexible working hours.
This job is officially known within the organisation as a Local Systems Administrator
SALARY: £33,227 per annum + Benefits
LOCATION: Birkenhead, Merseyside, North West England (100% office based)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Full-Time; flexible start, finish and break times to suit operational requirements and individual need;
JOB OVERVIEW
This is an excellent opportunity for an IT Support Engineer / Service Desk Analyst to deliver hands-on technical support that keeps colleagues connected, productive and secure.
The IT Support Engineer / Service Desk Analyst will provide 1st/2nd line support, manage incidents and work queues, maintain accurate IT asset records and support smooth service transitions. xgikmsk
Working across hardware, software, infrastructure and local IT projects, the IT Support Engineer / Service Desk Analyst will collaborate with stakeholders, suppliers and colleagues while supporting other sites when required.
DUTIES
Your duties as the IT Support Engineer / Service Desk Analyst include:
- Incident and Request Management: Resolve local infrastructure incidents and assigned support requests, escalating appropriately and working to Incident Management, ISO20000 and service management processes
- Technical Support: Diagnose and resolve issues affecting local systems, applications, infrastructure and end-user services
- Asset an...
IT Support Engineer / Service Desk Analyst in Prenton employer: AWD online Careers
Join a thriving employee-owned manufacturing organisation in Bonnybridge, Falkirk, where your contributions as a Management Accountant will directly impact business performance and operational success. With a strong focus on employee development, a supportive work culture, and flexible working hours, this role offers a unique opportunity to grow within a dynamic team while enjoying the benefits of a collaborative environment. The company's commitment to its employees ensures that you will be valued and empowered to make meaningful decisions in your career.
