At a Glance
- Tasks: Lead IT service management and drive continuous improvement in a dynamic environment.
- Company: Join a major organisation focused on digital transformation and customer service excellence.
- Benefits: Enjoy flexible working, generous holidays, and a Civil Service Pension with great contributions.
- Other info: Opportunities for professional development and a supportive team culture await you.
- Why this job: Make a real impact by shaping IT services and enhancing customer experiences.
- Qualifications: Experience in IT service management and strong leadership skills are essential.
The predicted salary is between 47084 - 47084 £ per year.
A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation.
This role is officially known in the organisation as an IT Customer Service Manager. Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%.
SALARY: £47,084 per annum + Generous Benefits
LOCATION: (Hybrid) Nottingham, East Midlands
JOB TYPE: Full-Time / Part-Time, Permanent
WORKING HOURS: Flexible working, Full-time, Job share, Part-time. Minimum 30 hours per week. At least 60% of working time in the office.
JOB OVERVIEW: This is an excellent opportunity for an IT Service Manager to influence service quality, customer experience and business outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand management, continual improvement and effective collaboration across service, delivery, product and supplier teams.
DUTIES: Your duties as the IT Service Manager include:
- Team Leadership and Development: Lead, coach and develop Business Partners, creating an inclusive, collaborative environment focused on service outcomes and professional development.
- Stakeholder Engagement: Build trusted relationships with senior stakeholders and business leaders, representing priorities, customer needs and concerns within IT Service Management.
- Demand and Investment Planning: Facilitate demand discussions, identify risks and opportunities, and support prioritisation, investment and service improvement decisions.
- Service Performance: Oversee service performance, customer experience and business outcomes, using data and insight to identify improvement opportunities.
- Issue and Risk Resolution: Lead investigation and resolution of service and business issues, ensuring clear communication and sustainable preventative measures.
- Governance and Continual Improvement: Champion service management processes, governance, compliance, change impact assessment and continual improvement.
- Cross-Functional Collaboration: Work with service, delivery, product and supplier teams to align services, investments and improvements with business priorities.
CANDIDATE REQUIREMENTS:
- ITIL Foundation certification, or willingness to achieve it within 12 months of appointment.
- Proven knowledge and experience of IT Service Management processes within a medium or large organisation.
- Experience of delivering outstanding customer service and driving service improvements.
- Highly developed team leadership, management and consultation skills.
- Strong experience building and managing relationships with senior stakeholders and business leaders.
- Good understanding of IT services, service delivery and how technology enables business outcomes.
- Track record of translating business needs into service improvements, priorities or investment opportunities.
- Experience using performance data, customer insight and business feedback to drive improvements, supported by clear reporting and communication skills.
- Ability to embrace change and adapt ways of working to deliver value early.
- Willingness to travel to other business units and supplier sites and undergo a basic (or equivalent) criminal record check.
BENEFITS:
- Flexible working hours enabling you to vary your start, finish and break times to suit operational requirements and individual need.
- Hybrid working options.
- A Civil Service Pension with an employer contribution of 28.97%.
- 28.5 days paid holiday per year, pro-rata for part-time staff.
- All UK public bank holidays, normally 8 days per year.
- Enhanced maternity, paternity and adoption leave.
- Support with accreditation to professional bodies.
- Discounts at a wide range of high-street and online retailers.
- Up to three paid volunteering days a year.
- Learning and development opportunities.
APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
IT Service Manager in Nottingham employer: AWD online Careers
Join a thriving employee-owned manufacturing organisation in Bonnybridge, Falkirk, where your contributions as a Management Accountant will directly impact business performance and operational success. With a strong focus on employee development, a supportive work culture, and flexible working hours, this role offers a unique opportunity to grow within a dynamic team while enjoying the benefits of a collaborative environment. The company's commitment to its employees ensures that you will be valued and empowered to make meaningful decisions in your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AWD online Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AWD online Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AWD online Careers!
✨Direct Apply to AWD online Careers
Let's not forget to apply directly through the AWD online Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AWD online Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AWD online Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AWD online Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
