At a Glance
- Tasks: Provide vital helpline support and empower women affected by domestic abuse.
- Company: Join a compassionate organisation dedicated to supporting vulnerable individuals.
- Benefits: Enjoy 25 days leave, flexible working, health coverage, and ongoing training.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Make a real difference in the lives of women and families in crisis.
- Qualifications: Experience in social care or community work and strong communication skills.
The predicted salary is between 26600 - 26600 £ per year.
A rewarding opportunity for a compassionate and professional individual to provide helpline support, referrals and casework to women and families affected by domestic abuse.
IMPORTANT INFORMATION: Due to the sensitive nature of this role, we will be considering female applicants only, in accordance with the provision of the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1).
SALARY: £26,600 per annum + Benefits
LOCATION: Luton, Bedfordshire, East of England (100% Office Based)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week
JOB OVERVIEW: As a Call Handler / Domestic Abuse Helpline Advisor you will provide vital telephone and casework support, helping women access safe accommodation, outreach and community services. In this role, you will play a key part in assessing needs, signposting to relevant services and empowering women to make informed choices about their future.
DUTIES: Your duties include:
- Responding To Calls: Handle helpline enquiries with empathy, assessing needs and risks
- Managing Referrals: Receive and process referrals for refuge, outreach and group support services
- Allocating Accommodation: Monitor and allocate safe spaces for women and children in need
- Supporting Service Users: Empower women to make informed decisions and access local services
- Advocating For Women: Act as an advocate or mediator to ensure access to appropriate support
- Maintaining Records: Accurately record and maintain case details using secure systems
- Safeguarding: Promptly raise safeguarding concerns in line with organisational procedures
- Collaboration: Work closely with colleagues, volunteers and partner agencies
- Service Development: Build networks and promote awareness of domestic abuse support services
- Flexible Support: Participate in out-of-hours rota, training and supervision
CANDIDATE REQUIREMENTS:
ESSENTIAL
- Relevant qualification at Level 3 or above in social care, healthcare, community work or equivalent experience
- Experience supporting vulnerable individuals in crisis situations
- Strong communication and interpersonal skills, with the ability to listen and respond appropriately
- Ability to manage priorities and maintain accurate case records
- IT literate with experience using Word, Excel, email and databases
- A collaborative approach with experience of working in multi-agency environments
- Commitment to equality, diversity and anti-discriminatory practice
- Ability to manage stress and demonstrate self-care strategies
- Commitment to safeguarding children and adults
DESIRABLE
- Counselling skills or relevant qualifications
- Knowledge and understanding of domestic abuse and its impact on women and families
- Experience supporting and working with volunteers
- Knowledge of trauma-informed and person-centred practices
- Understanding the barriers faced by racially minoritised women when accessing services
- Full driving licence and access to a vehicle for work
BENEFITS:
- 25 days annual leave plus bank holidays
- Flexible working arrangements
- Health coverage (dental, optical, physiotherapy and more)
- Free healthcare cover for children under 18
- 24/7 GP advice line and virtual doctor services
- Free counselling support and clinical supervision
- NHS prescription reimbursements
- Personal accident cover
- Discounts on food, cinema, gym, tech and travel
- Birth and Adoption grant
- Monthly paid wellbeing hour
- Ongoing training and career development
This role requires a DBS check.
HOW TO APPLY: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Call Handler / Domestic Abuse Helpline Advisor in Luton employer: AWD online Careers
Join a thriving employee-owned manufacturing organisation in Bonnybridge, Falkirk, where your contributions as a Management Accountant will directly impact business performance and operational success. With a strong focus on employee development, a supportive work culture, and flexible working hours, this role offers a unique opportunity to grow within a dynamic team while enjoying the benefits of a collaborative environment. The company's commitment to its employees ensures that you will be valued and empowered to make meaningful decisions in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler / Domestic Abuse Helpline Advisor in Luton
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at AWD online Careers.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from AWD online Careers!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like AWD online Careers, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at AWD online Careers or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Call Handler / Domestic Abuse Helpline Advisor in Luton
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to AWD online Careers:Before hitting send, make sure to tailor your application specifically to AWD online Careers! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at AWD online Careers
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
