At a Glance
- Tasks: Lead and improve supported accommodation services across London, ensuring quality and safeguarding.
- Company: Join a dynamic senior leadership team in a supportive environment.
- Benefits: Competitive salary up to £45,000, full-time permanent role with career growth.
- Other info: Opportunity for professional development and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supported housing or social care management is essential.
The predicted salary is between 45000 - 45000 £ per year.
Join a senior leadership team overseeing a London portfolio of supported accommodation services, driving quality, safeguarding and operational performance. The role suits an experienced manager from supported housing, homelessness, mental health or social care.
This is an opportunity to shape safe, person-centred services across a multi-site London portfolio. The Operations Manager / Service Manager will lead operational performance, quality assurance and continuous improvement. Working with senior leaders, the Operations Manager / Service Manager will develop managers, oversee safeguarding, housing management, risk and resident outcomes, and strengthen consistent practice across services. The Operations Manager / Service Manager will support mobilisation, improvement projects, stakeholder relationships and resource use while deputising for senior operational leadership when required.
DUTIES
- Lead an allocated portfolio, develop managers and maintain effective communication across services and support functions.
- Monitor KPIs, contractual requirements and outcomes; complete visits, audits and compliance reviews; report trends, risks and improvement actions.
- Oversee supervision, appraisal, training, employee relations, recruitment, retention and workforce planning.
- Oversee person-centred support, risk management, referrals, occupancy, resident involvement, housing management and move-on planning.
- Ensure safeguarding systems are applied, oversee investigations and escalation, maintain risk records and embed learning.
- Support budgets, staffing, expenditure, resident monies, value for money and operational sustainability.
- Work with commissioners, providers and professionals while maintaining accurate records, data protection and reporting standards.
- Oversee health and fire safety, business continuity, property standards and improvement projects, and provide on-call and senior cover.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Level 3 qualification (or equivalent) in Health and Social Care, Housing, Leadership or a related discipline, or substantial equivalent experience.
- Significant management experience within supported housing, homelessness, mental health or social care services, including oversight of multiple services or operational areas.
- Experience leading managers and multidisciplinary teams, with safeguarding adults, complex risk management, quality assurance, performance improvement and investigations.
- Experience working with local authorities, commissioners and external partners, plus recruitment, supervision, appraisal, coaching and staff development.
- Sound knowledge of supported housing, housing management, safeguarding, relevant housing and social care requirements, people management and person-centred support.
- Leadership, communication, report writing, analytical, risk assessment, organisation, problem-solving and stakeholder-management skills.
- Competent IT skills including Microsoft Word, Excel and electronic case management systems.
- Empathy and kindness with professional boundaries, regular travel between services and willingness to join the out-of-hours on-call rota.
- Commitment to community, empowerment, respect and compassion.
DESIRABLE
- Experience in Exempt Accommodation.
- Degree in Social Care, Housing, Sociology, Psychology, Health, Management or a related field.
- Level 5 Leadership and Management qualification (or equivalent).
- Experience of service mobilisation, contract management, organisational growth or business development, plus budget and financial performance management.
- Knowledge of supported housing regulatory oversight, Trauma-Informed Practice, Psychologically Informed Environments, Recovery Models, Stages of Change, Systems Leadership, welfare benefits and supported housing funding.
- Ability to contribute to strategic planning, service design and organisational development.
- Full UK Driving Licence and access to a vehicle for work purposes.
This role requires an Enhanced DBS Check.
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Operations Manager / Service Manager / Supported Accommodation in London employer: AWD online Careers
Join a thriving employee-owned manufacturing organisation in Bonnybridge, Falkirk, where your contributions as a Management Accountant will directly impact business performance and operational success. With a strong focus on employee development, a supportive work culture, and flexible working hours, this role offers a unique opportunity to grow within a dynamic team while enjoying the benefits of a collaborative environment. The company's commitment to its employees ensures that you will be valued and empowered to make meaningful decisions in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager / Service Manager / Supported Accommodation in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at AWD online Careers.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from AWD online Careers!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like AWD online Careers, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at AWD online Careers or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Operations Manager / Service Manager / Supported Accommodation in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to AWD online Careers:Before hitting send, make sure to tailor your application specifically to AWD online Careers! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at AWD online Careers
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
