Head Housekeeper / Cleaning Supervisor in London

Hotel Floor Housekeeping Supervisor

A well-established hotel chain in Central London has a great opportunity for an organised and guest-focused housekeeping professional to supervise day-to-day standards across assigned hotel floors, supporting a busy team and helping ensure rooms and service areas are presented to a consistently high standard.

If you’ve also worked in the following roles, we’d also like to hear from you: Housekeeping Supervisor, Housekeeping Team Leader, Senior Housekeeper, Hotel Floor Supervisor, Room Attendant Supervisor, Housekeeping Floor Leader, Rooms Supervisor, Housekeeping Coordinator, Hotel Housekeeper, Floor Supervisor

SALARY: Competitive Salary (negotiable based on experience)

LOCATION: Central London

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Must be able to work flexible hours, including evenings, weekends, and holidays, as necessary

JOB OVERVIEW

This is an excellent opportunity for a Hotel Floor Housekeeping Supervisor who takes pride in high standards, strong team coordination and delivering a positive guest experience.

As the Hotel Floor Housekeeping Supervisor, you will supervise day-to-day housekeeping activity across assigned hotel floors, allocating rooms and duties in line with occupancy, arrivals, departures and operational priorities.

The Hotel Floor Housekeeping Supervisor will inspect guest rooms, corridors, stairways, linen rooms and service areas, coordinate with Front Office on room status and readiness, and help ensure hotel standards are maintained throughout each shift.

DUTIES

Your duties as the Hotel Floor Housekeeping Supervisor include:

• Supervise Daily Housekeeping Activity: Coordinate room attendants and housekeeping staff across assigned hotel floors
• Allocate Rooms and Duties: Plan work according to occupancy, arrivals, departures, priority rooms and operational needs
• Inspect Rooms and Service Areas: Check guest rooms, corridors, stairways, linen rooms and service areas to ensure required standards are met
• Release Rooms for Sale: Ensure rooms are cleaned, maintained and made ready within required timeframes
• Check Priority Rooms: Inspect VIP rooms, special-request rooms and priority arrivals
• Coordinate Room Status: Liaise with Front Office regarding early arrivals, late departures, room readiness and status updates
• Report Maintenance Defects: Identify defects and follow up to ensure issues are resolved promptly
• Monitor Stock and Equipment: Check the availability and proper use of linen, towels, guest amenities, cleaning products and equipment
• Handle Guest Requests: Respond to housekeeping requests and complaints professionally and efficiently
• Support Team Performance: Train, coach and motivate team members while monitoring attendance, grooming, punctuality, productivity and compliance with hotel procedures
• Maintain Records: Complete housekeeping records, inspection reports and relevant checklists accurately
• Promote Safe Working Practices: Ensure chemicals, equipment and cleaning materials are used safely and correctly

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in hotel housekeeping, preferably in a supervisory or senior housekeeping role
• Good knowledge of hotel room-cleaning and housekeeping standards
• Experience supervising staff and allocating work
• Good understanding of health, safety, hygiene and cleaning procedures
• Strong leadership and team-management skills
• Excellent attention to detail
• Good communication and interpersonal skills
• Ability to organise and prioritise workload effectively
• Strong problem-solving skills
• Professional, reliable and guest-focused approach
• Ability to work under pressure in a fast-paced hotel environment
• Flexible approach to shifts, including weekends, public holidays, early mornings and evenings where required

DESIRABLE

• Experience using housekeeping or hotel management systems
• Additional languages
• Hospitality or housekeeping qualification

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P15018

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