At a Glance
- Tasks: Lead operational teams and drive service improvement through data-driven insights.
- Company: Join a dynamic organisation focused on transformation and customer outcomes.
- Benefits: Enjoy a competitive salary, generous pension contributions, and flexible working options.
- Other info: Multiple positions available across various locations with excellent career growth opportunities.
- Why this job: Make a real impact by leading change and enhancing team performance.
- Qualifications: Proven leadership skills and experience in operational performance management.
The predicted salary is between 56587 - 56587 £ per year.
Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported.
This role is officially known within the organisation as a Delivery & Performance Lead. Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days’ annual leave, enhanced family leave and up to three paid volunteering days each year.
SALARY: £56,587 per annum + Generous Benefits
LOCATION: (Hybrid) Gloucester, Gloucestershire, South West England
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Flexible working requests are welcome. A minimum working pattern of 4 days per week is required. At least 60% of working time is expected to be on-site.
JOB OVERVIEW
This is an excellent opportunity for an Operations Manager / Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager / Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. Coaching managers, building capability and embedding continuous improvement are central to the role. The Operations Manager / Service Delivery Manager will translate strategic priorities into practical plans and work with senior stakeholders to deliver sustainable change.
DUTIES
- Operational Leadership: Lead high-performing, customer-focused teams through managers, creating an inclusive culture of accountability and engagement.
- Leadership Coaching: Coach, support and challenge managers to strengthen leadership capability, performance conversations and team effectiveness.
- Performance and Resources: Set priorities, allocate resources and drive delivery against service standards, business objectives and key performance indicators.
- Data and Insight: Use operational data, trend analysis and customer feedback to identify risks, opportunities and performance challenges and create action plans.
- Continuous Improvement: Challenge processes and ways of working, share best practice and lead improvements in productivity, quality, consistency and customer experience.
- Change and Strategy: Embed service improvement and transformation activity, translate strategic priorities into operational plans and collaborate with senior stakeholders.
- People and Travel: Directly manage Team Leaders, including remotely, and travel to other offices occasionally, with overnight stays where appropriate.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Evidence of creating a high-performing culture through clear expectations, capability building and strong leadership.
- Strong coaching skills, with evidence of supporting and constructively challenging managers.
- Experience leading through others, driving operational performance and accountability for business and customer outcomes.
- Experience using operational performance data and insight to set priorities and improve service delivery.
- Evidence of leading continuous improvement with measurable operational, service or productivity improvements.
- Experience leading and embedding change in a complex operational environment.
- Ability to translate strategic priorities into practical operational plans.
DESIRABLE
- Continuous improvement qualification.
- A leadership or management qualification, such as a Diploma in Applied Management (or equivalent).
BENEFITS
- £16,393 employer contribution towards membership of the Civil Service Defined Benefit Pension scheme.
- Flexible working hours.
- Hybrid working options.
- 28.5 days’ paid annual leave, pro rata for part-time staff.
- UK public bank holidays.
- Enhanced maternity, paternity and adoption leave.
- Support with accreditation to professional bodies.
- Access to a sports and social club.
- High-street and online retailer discounts.
- Up to three paid volunteering days a year.
- Learning and development opportunities.
APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Operations Manager / Service Delivery Manager in Gloucester employer: AWD online Careers
Join a thriving employee-owned manufacturing organisation in Bonnybridge, Falkirk, where your contributions as a Management Accountant will directly impact business performance and operational success. With a strong focus on employee development, a supportive work culture, and flexible working hours, this role offers a unique opportunity to grow within a dynamic team while enjoying the benefits of a collaborative environment. The company's commitment to its employees ensures that you will be valued and empowered to make meaningful decisions in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager / Service Delivery Manager in Gloucester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager / Service Delivery Manager at AWD online Careers!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like AWD online Careers or be willing to refer you for that Operations Manager / Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from AWD online Careers who’s on the lookout for their next Operations Manager / Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager / Service Delivery Manager role at AWD online Careers!
We think you need these skills to ace Operations Manager / Service Delivery Manager in Gloucester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at AWD online Careers. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at AWD online Careers
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at AWD online Careers. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
