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For Companies At a Glance
- Tasks: Handle customer complaints and queries with empathy and data analysis skills.
- Company: Join a reputable call center known for compassionate client engagement.
- Benefits: Enjoy a salary of £25,000 - £26,000 plus generous benefits and hybrid work options.
- Why this job: Be part of a supportive team that values your input and fosters growth.
- Qualifications: Experience in customer service within a regulated environment is essential.
- Other info: Full-time role with flexible shift patterns and a positive work culture.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service Advisor Complaints Handler who has experience of responding to customer complaints or queries within a regulated environment and has the ability to analyse data is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients. SALARY: £25,000 – £26,000 per annum + Generous Benefits (see below) LOCATION: Salford Quays, Manchester (M5 3EF) with Hybrid working options available after probationary period JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week based on a shift rota Monday Thursday (alternating 8am-4pm and 10am-6pm) Friday (alternating 8am-4.00pm and 9.30am-5.30pm) JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor Complaints Handler who has experience of responding to customer complaints or queries within a regulated environment and has the ability to analyse data. The role of the Customer Service Advisor Complaints Handler require…
Customer Service Advisor Complaints Handler / Complaint Resolution employer: AWD online Careers
Contact Detail:
AWD online Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Complaints Handler / Complaint Resolution
✨Tip Number 1
Familiarize yourself with common customer complaints and the best practices for resolving them. This will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Brush up on your data analysis skills, as the ability to analyze customer feedback is crucial. Consider practicing with real-world examples to showcase your analytical thinking.
✨Tip Number 3
Research the company’s values and mission. Being able to align your answers with their ethos during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific scenarios where you've successfully handled complaints in a regulated environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
We think you need these skills to ace Customer Service Advisor Complaints Handler / Complaint Resolution
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor Complaints Handler. Highlight your experience in handling customer complaints and your ability to work within a regulated environment.
Tailor Your CV: Customize your CV to emphasize relevant skills and experiences that align with the job description. Focus on your analytical skills and any previous roles where you successfully resolved customer complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving abilities. Mention specific examples of how you've handled complaints effectively in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at AWD online Careers
✨Show Your Experience with Complaints Handling
Be prepared to discuss specific examples from your past roles where you successfully resolved customer complaints. Highlight your ability to remain calm and professional in challenging situations.
✨Demonstrate Data Analysis Skills
Since the role requires data analysis, think of instances where you've used data to improve customer service or resolve issues. Be ready to explain your thought process and the impact of your analysis.
✨Understand the Company’s Values
Research the company’s reputation for compassionate engagement services. During the interview, express how your values align with theirs and how you can contribute to their mission.
✨Prepare Questions About the Role
Have thoughtful questions ready about the team dynamics, the tools you'll be using, and the training process. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
