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For Companies At a Glance
- Tasks: Help customers with energy advice through calls and face-to-face interactions.
- Company: Join a well-established organization in Aberdeen, Scotland, known for its supportive culture.
- Benefits: Enjoy hybrid working options, competitive salary, and additional perks.
- Why this job: Be part of a growing team that values communication and customer service excellence.
- Qualifications: Previous experience in administration or customer-facing roles is essential.
- Other info: Full-time position with a 35-hour work week and occasional office attendance.
The predicted salary is between 13500 - 31500 £ per year.
Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland. SALARY: £22,500 per annum + Benefits LOCATION: Hybrid Working from Home and either the Office in Aberdeen or Dundee – There is an expectation to attend the office when requested to do so, for either a working day or in-person meetings JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills. Working as the Customer Service Advisor you will be part of growing busy team, providing face to face and telephone advice, advising customers, and providing them with impartial advice and information on energy …
Customer Service Advisor employer: AWD online Careers
Contact Detail:
AWD online Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the energy sector and current trends. Understanding the industry will help you provide better advice to customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both written and verbal. Consider role-playing scenarios where you provide customer service, as this will prepare you for real-life interactions in the job.
✨Tip Number 3
Highlight your organizational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will show that you can handle the demands of a busy customer service environment.
✨Tip Number 4
Make sure you're comfortable with Microsoft Office tools, especially Excel and Word. Being proficient in these applications will be crucial for your day-to-day tasks and will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in administration or customer-facing roles. Emphasize your communication skills and proficiency in Microsoft Office, as these are key requirements for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully assisted customers in the past and how your skills align with the job description.
Highlight Relevant Skills: In your application, clearly outline your written and verbal communication skills. Provide examples of how you've used these skills in previous roles to resolve customer issues or improve processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at AWD online Careers
✨Showcase Your Communication Skills
Since the role requires good written and verbal communication, be prepared to demonstrate these skills during the interview. Practice clear and concise responses to common questions, and consider how you can effectively convey information about your previous customer service experiences.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in administration or customer-facing roles. Provide specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show that you have the practical knowledge needed for the position.
✨Familiarize Yourself with Microsoft Office
As proficiency in Microsoft Office is a requirement, be ready to talk about your experience with these tools. You might even want to mention specific tasks you've completed using programs like Excel or Word, which can help illustrate your organizational skills.
✨Prepare for Hybrid Working Questions
Since the job involves hybrid working, think about how you manage your time and productivity when working from home. Be ready to discuss your strategies for staying organized and maintaining communication with your team while working remotely.
