At a Glance
- Tasks: Support customer service and administration in a busy office environment.
- Company: Join a dynamic manufacturer of bespoke identification products.
- Benefits: Competitive salary, full-time hours, and a supportive team atmosphere.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Make a difference by providing excellent customer service and support.
- Qualifications: Strong communication skills and IT literacy required.
The predicted salary is between 22568 - 22568 £ per year.
A great opportunity for an organised and customer-focused person to join a busy office team, supporting customer service, logistics and purchasing administration for a manufacturer of bespoke identification products.
SALARY: £22,568 per annum (depending on experience)
LOCATION: Bromborough, Wirral, Merseyside, North West England
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Administrator / Office Assistant who enjoys varied administration, customer contact and supporting busy operational teams. As the Customer Service Administrator / Office Assistant, you will handle telephone and email enquiries, process orders, follow up customer requests and help maintain accurate information across internal systems. Working closely with customer service, logistics and purchasing colleagues, the Customer Service Administrator / Office Assistant will help keep day-to-day office activity organised, professional and responsive.
DUTIES
- Customer Service Support: Provide a friendly, responsive and professional service to customers, presenting a positive impression of the business
- Customer Enquiries: Respond to customer enquiries and provide information about the company’s full range of products and services
- Telephone Handling: Answer incoming calls in a professional and timely manner, transferring calls to the relevant department where appropriate
- Order Administration: Process orders, follow up customer orders and send relevant information in response to customer enquiries
- Email Correspondence: Communicate with customers by email and telephone, supporting timely and accurate responses
- System Administration: Use internal systems, Outlook, Excel and EFACS to support order tracking and general administration
- Department Support: Assist customer service, logistics and purchasing departments with administration to maintain customer systems
- Office Organisation: Help maintain an efficient, organised workspace and support smooth day-to-day office operations
- Project Support: Provide flexible support for ad-hoc projects and changing business needs when required
- Teamwork: Work collaboratively with colleagues and support the wider team during busy periods
CANDIDATE REQUIREMENTS
ESSENTIAL
- Good literacy, numeracy and verbal communication skills
- IT literate, with experience using Microsoft Office including Excel, Word and Outlook
- Able to deliver high levels of customer service with minimal supervision
- Confident communicator who listens well and can express information clearly
- Able to work as part of customer service, logistics and purchasing teams
- Organised, reliable and able to manage multiple priorities during busy periods
- Positive, flexible and willing to learn new skills
- Able to multitask and solve problems effectively
- Good teamwork and co-operation skills
DESIRABLE
- Previous customer service support experience
- Experience building customer relationships and handling queries
- Experience using a Customer Relationship Management system such as EFACS
- Knowledge of the print industry
- Interest and knowledge in customer care
- Suitable qualification in Customer Service
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Customer Service Administrator / Office Assistant employer: AWD online Careers
Join a thriving employee-owned manufacturing organisation in Bonnybridge, Falkirk, where your contributions as a Management Accountant will directly impact business performance and operational success. With a strong focus on employee development, a supportive work culture, and flexible working hours, this role offers a unique opportunity to grow within a dynamic team while enjoying the benefits of a collaborative environment. The company's commitment to its employees ensures that you will be valued and empowered to make meaningful decisions in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator / Office Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWD online Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWD online Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator / Office Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWD online Careers:Your cover letter is your chance to shine! Tell us why you want to work at AWD online Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWD online Careers!
How to prepare for a job interview at AWD online Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
