At a Glance
- Tasks: Assist customers via phone, chat, and web portals to resolve issues quickly.
- Company: Join a leading SaaS brand in the hospitality and property management industry.
- Benefits: Earn up to £35,000 plus benefits while working remotely.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the hero for customers and make a real difference in their experience.
- Qualifications: Fluent in English, Italian, and Spanish with strong communication skills.
The predicted salary is between 30000 - 35000 € per year.
Role: Customer Support Advisor - Italian and Spanish speaking
Industry: SaaS (Software Solutions)
Location: Remote
Salary: up to £35,000 basic salary + benefits
Working for an internationally recognised brand within the hospitality and property management industry, our client provides end to end software solutions to manage complex businesses, right the way from individual Air B&B property up to multi-site international hotel chains.
We are currently looking for a Customer Support Advisor who'll assist our customers for the Iberia and Italy market. This is an important position focused on customer support. The team has exposure to work across the full range of customer contact methods, including phone, chat and portal. This is a fast-paced environment and the ability to multi-task and to work well under pressure is essential.
Key Responsibilities:- Be the first point of contact for business customers looking to raise a query or resolve any issues with their systems via phone, chat, and web portals
- Resolve 85% of customer issues at first point of contact
- Provide any additional product training as required
Customer Support Advisor - English, Italian and Spanish speaking in London employer: AWC Staff Services
As a Customer Support Advisor with our internationally recognised brand in the SaaS industry, you will thrive in a dynamic and supportive remote work environment that values collaboration and innovation. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while making a meaningful impact on our customers across the Iberia and Italy markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - English, Italian and Spanish speaking in London
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in the hospitality and property management sectors. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in English, Italian, and Spanish, make sure you're comfortable switching between languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues quickly and effectively. Be ready to share these during interviews to demonstrate your ability to handle customer queries.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Customer Support Advisor - English, Italian and Spanish speaking in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Support Advisor. Highlight any relevant experience in customer service, especially in fast-paced environments like SaaS. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your language skills in English, Italian, and Spanish make you a perfect fit for our international brand. Let us know what excites you about this role!
Showcase Your Communication Skills:Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have with different contact methods like phone, chat, or web portals.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at AWC Staff Services
✨Know Your Stuff
Make sure you understand the software solutions your potential employer offers. Familiarise yourself with their products and how they help businesses in the hospitality and property management industry. This will show that you're genuinely interested and ready to assist customers effectively.
✨Show Off Your Language Skills
Since the role requires English, Italian, and Spanish, be prepared to demonstrate your language proficiency. Practice answering common customer queries in all three languages. This will not only highlight your skills but also reassure the interviewer of your ability to communicate with diverse clients.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, especially in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Multi-tasking Skills
In a role that involves handling multiple contact methods, it's crucial to showcase your ability to juggle tasks. Share specific instances where you've managed several responsibilities at once, especially under pressure. This will demonstrate that you're well-equipped for the demands of the job.
