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- Tasks: Assist customers via phone, chat, and web portals to resolve queries and issues.
- Company: Join a leading SaaS brand in the hospitality and property management industry.
- Benefits: Earn up to £35,000 plus benefits while working remotely.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Fluent in English, Italian, and Spanish with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Role: Customer Support Advisor - Italian and Spanish speaking
Industry: SaaS (Software Solutions)
Location: Remote
Salary: up to £35,000 basic salary + benefits
Working for an internationally recognised brand within the hospitality and property management industry, our client provides end to end software solutions to manage complex businesses, right the way from individual Air B&B property up to multi-site international hotel chains.
We are currently looking for a Customer Support Advisor who'll assist our customers for the Iberia and Italy market. This is an important position focused on customer support. The team has exposure to work across the full range of customer contact methods, including phone, chat and portal. This is a fast-paced environment and the ability to multi-task and to work well under pressure is essential.
Key Responsibilities:- Be the first point of contact for business customers looking to raise a query or resolve any issues with their systems via phone, chat, and web portals
- Resolve 85% of customer issues at first point of contact
- Provide any additional product training as required
Customer Support Advisor - English, Italian and Spanish speaking in Leeds employer: AWC Staff Services
Contact Detail:
AWC Staff Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - English, Italian and Spanish speaking in Leeds
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in the hospitality and property management sectors. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in English, Italian, and Spanish, make sure you're comfortable switching between languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these during interviews to demonstrate your ability to handle pressure.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Support Advisor - English, Italian and Spanish speaking in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in the SaaS industry. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your language skills in English, Italian, and Spanish can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at AWC Staff Services
✨Know Your Stuff
Make sure you understand the software solutions offered by the company. Familiarise yourself with their products and how they help customers in the hospitality and property management industry. This will show your genuine interest and help you answer questions confidently.
✨Language Skills on Point
Since this role requires English, Italian, and Spanish, be prepared to demonstrate your language skills during the interview. Practice answering common customer support scenarios in all three languages to showcase your fluency and ability to communicate effectively with diverse clients.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss how you approached these situations, especially in a fast-paced environment. Highlight your ability to multi-task and stay calm under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the tools you'll be using. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.