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- Tasks: Assist customers with queries via phone, chat, and web portals in a fast-paced environment.
- Company: Join a leading SaaS brand in the hospitality and property management industry.
- Benefits: Earn up to £35,000 plus benefits, including remote work flexibility.
- Other info: Opportunity to grow in a dynamic team while working with international clients.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: 1-3 years in customer support, fluent in Italian, Spanish, and English.
The predicted salary is between 35000 - 35000 £ per year.
Role: Customer Support Advisor - Italian and Spanish speaking
Industry: SaaS (Software Solutions)
Location: Remote
Salary: up to £35,000 basic salary + benefits
Working for an internationally recognised brand within the hospitality and property management industry, our client provides end to end software solutions to manage complex businesses, right the way from individual Air B&B property up to multi-site international hotel chains.
We are currently looking for a Customer Support Advisor who'll assist our customers for the Iberia and Italy market. This is an important position focused on customer support. The team has exposure to work across the full range of customer contact methods, including phone, chat and portal. This is a fast-paced environment and the ability to multi-task and to work well under pressure is essential.
Key Responsibilities:- Be the first point of contact for business customers looking to raise a query or resolve any issues with their systems via phone, chat, and web portals
- Resolve 85% of customer issues at first point of contact
- Provide any additional product training as required to ensure any technical issues do not arise again
- Handle general business inquiries, including guest reservations, and interact with travel agencies such as Booking.com, Expedia, Airbnb, Agoda, etc.
- Set up screen share sessions to troubleshoot complex issues, including software and OTA connection issues
- Escalate technical issues to 2nd line support or the R&D Team using the CRM system
- Consistently meet and exceed customer service KPIs
- Identify issue trends and report to management
- Assist in producing help articles and tools
- 1-3 years in a customer support position managing high ticket environments
- Experience with SaaS related products (essential)
- Fluent in both written and spoken Italian, Spanish and English (essential)
If this sounds like the role for you then please send an updated CV to us via the APPLY button.
Customer Support Advisor - English, Italian and Spanish speaking in City of London employer: AWC STAFF SERVICES LTD
Contact Detail:
AWC STAFF SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - English, Italian and Spanish speaking in City of London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in multiple languages, make sure you're comfortable switching between English, Italian, and Spanish. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you resolved customer issues quickly and effectively. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Advisor - English, Italian and Spanish speaking in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in SaaS environments. Use keywords from the job description to show we’re a perfect match!
Show Off Your Language Skills: Since we need someone fluent in English, Italian, and Spanish, don’t forget to mention your language proficiency clearly. It’s a big plus for us!
Highlight Relevant Experience: If you’ve worked with high ticket environments or have experience with platforms like Booking.com or Airbnb, make it known! We love seeing how you can bring value to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at AWC STAFF SERVICES LTD
✨Know Your Stuff
Make sure you brush up on the SaaS products and services that the company offers. Familiarise yourself with common customer issues and how to resolve them, especially in the context of the hospitality and property management industry.
✨Show Off Your Language Skills
Since this role requires fluency in English, Italian, and Spanish, be prepared to demonstrate your language skills during the interview. Practice answering common customer support scenarios in all three languages to showcase your proficiency.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play exercises where you'll need to handle customer queries. Think about how you would approach different situations, such as troubleshooting software issues or managing a frustrated customer, and be ready to showcase your problem-solving skills.
✨Highlight Your Multi-Tasking Abilities
This position is fast-paced, so be ready to discuss your experience in managing multiple tasks simultaneously. Share specific examples from your previous roles where you successfully juggled various responsibilities while maintaining high customer service standards.