At a Glance
- Tasks: Deliver exceptional support to homeowners and resolve queries effectively.
- Company: Join a dynamic team focused on enhancing homeowner experiences.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Collaborative environment with a focus on professional development.
- Why this job: Make a real difference in homeowners' lives while developing your skills.
- Qualifications: Strong problem-solving skills and excellent communication abilities.
The predicted salary is between 31500 - 38500 £ per year.
Your mission As our new Owner Experience Specialist, your mission is to deliver an outstanding homeowner experience from day one.
We are the first point of contact for all of our owners – providing guidance, resolving issues, and using insight and data to help them optimise performance and long-term success with Awaze.
What you'll be doing Own and manage relationships with our portfolio of homeowners, being the first point of contact for any guidance they might need Respond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possible Analyse property performance data to identify opportunities to maximise revenue and improve results Support owners with performance-related discussions in a professional and solutions-focused way Collaborate with internal teams to ensure seamless service Who we’re looking for You’ll thrive in this role if you’re someone who enjoys solving problems and building meaningful relationships.
You’re confident communicating with a wide range of stakeholders and comfortable balancing simple day-to-day queries with more complex commercial conversations.
We’re looking for someone who brings: Strong problem-solving and analytical skills Excellent written ...
Owner Experience Specialist (Full-time/FTC) in Suffolk employer: Awaze
Awaze is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within Europe's largest holiday rentals business. Employees benefit from a strong focus on professional growth, with opportunities to influence strategic decisions and modernise finance through cutting-edge technology, all while enjoying the vibrant atmosphere of the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Experience Specialist (Full-time/FTC) in Suffolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Awaze. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Awaze before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Owner Experience Specialist (Full-time/FTC) in Suffolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Awaze:Your cover letter is your chance to shine! Tell us why you want to work at Awaze specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Awaze!
How to prepare for a job interview at Awaze
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
