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For Companies At a Glance
- Tasks: Lead and motivate teams to deliver top-notch operations for owners and guests.
- Company: Join Awaze, a market leader in the travel industry, focused on operational excellence.
- Benefits: Enjoy opportunities for growth, learning, and a dynamic work environment.
- Why this job: Be part of a passionate team that values innovation and customer satisfaction.
- Qualifications: Experience in managing operations teams and a full driving license required.
- Other info: Ideal for those eager to learn and thrive in a fast-paced setting.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Regional Operations Manager
Location: Keswick
Full‑time, permanent (35 hours per week)
Saturday availability essential
9am–5pm office hours
Reporting to the Head of Operations, we have an exciting new opportunity for a Regional Operations Manager to join our team in Keswick. You’ll be responsible for managing teams across several geographic areas, ensuring operational excellence at a local level. This role involves implementing new ways of working, enhancing practices, and managing day‑to‑day operations.
What you’ll be doing
- Managing your team to deliver excellent operations to our owners and guests, ensuring consistently high quality in cleaning, maintenance and check‑in on a daily basis.
- Delivering operational excellence through data‑driven decision making.
- Testing new products/features; collaborating closely with Service Delivery teams to roll out solutions that address customer needs.
- Working cross‑functionally with other Awaze teams to test best practice.
- Participating in large‑scale projects from a project‑management and execution perspective; implementing initiatives in a fast‑paced environment.
- Setting and monitoring KPI’s for the team and reporting regional KPI’s to the Head of Operations.
- Setting team objectives and evaluating these on a monthly basis, culminating in yearly performance reviews.
- Recruiting new team members who share the company values and deliver excellent customer service.
- Managing guest and owner complaints that are escalated to you.
Key skills we need
- Experience managing and motivating an operations team.
- Experience managing teams remotely and getting the best out of them.
- Experience leading operational change.
- Adaptability and passion for taking initiative in a fast‑paced and ever‑changing work environment.
- Demonstrable experience making decisions using data to drive change.
- Analytical thinking and comfort in “failing fast” through experimentation.
- A creative approach to operational problem solving, with tangible examples.
Due to the nature of this role, a full, clean driving license is also essential, as you’ll be expected to visit homes and be present in the offices you’re responsible for on a regular basis.
Equally as important as all the technical “stuff”, we’re looking for someone who is hungry to learn, irrespective of seniority. We don’t believe in standing still (we work in travel, after all), but instead think that everyone should be learning all the time. Whether it’s a new analytical tool, an industry event or a mentoring opportunity, we will support you to grow your skillset.
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Regional Operations Manager employer: Awaze
Contact Detail:
Awaze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in operational excellence and customer service within the hospitality industry. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Awaze, especially those in operations roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage when preparing for your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and implemented operational changes in previous roles. Be ready to discuss these experiences in detail, as they will demonstrate your capability to handle the responsibilities of the Regional Operations Manager.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in past positions. Highlighting your comfort with data-driven decision-making will align well with the expectations of this role.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operations teams, especially in a remote setting. Use specific examples that demonstrate your ability to deliver operational excellence and lead change.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational management and your adaptability in fast-paced environments. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with data-driven decision making.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any KPIs you set and monitored, or successful projects you led that improved service delivery or team performance.
Prepare for Potential Questions: Anticipate questions related to your experience with operational change and team motivation. Be ready to discuss specific challenges you've faced and how you overcame them, as well as your approach to guest and owner management.
How to prepare for a job interview at Awaze
✨Showcase Your Leadership Skills
As a Regional Operations Manager, you'll be managing teams across various locations. Be prepared to discuss your experience in leading and motivating teams, especially in remote settings. Share specific examples of how you've successfully driven operational excellence and improved team performance.
✨Demonstrate Data-Driven Decision Making
This role requires making decisions based on data analysis. Come equipped with examples of how you've used data to drive change in previous roles. Highlight any tools or methodologies you’ve employed to analyse performance metrics and implement improvements.
✨Emphasise Adaptability and Initiative
The fast-paced nature of this role means adaptability is key. Prepare to discuss situations where you've had to pivot quickly or take the initiative to solve problems. Show that you're comfortable with change and can thrive in dynamic environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and creativity in operational challenges. Think of tangible examples where you've successfully implemented new processes or features. This will demonstrate your ability to think critically and innovate within the role.
