At a Glance
- Tasks: Build strong relationships with property owners and deliver exceptional customer service.
- Company: Join Awaze, a leading holiday home provider with a people-first culture.
- Benefits: Enjoy generous holiday discounts, career growth opportunities, and a supportive team environment.
- Other info: Full-time role based in Dartmouth; flexibility for weekend work is essential.
- Why this job: Make a real impact by enhancing property performance and owner satisfaction.
- Qualifications: Experience in premium customer service and excellent relationship-building skills required.
The predicted salary is between 40500 - 49500 £ per year.
Do you love building strong relationships and delivering a genuinely personal service?
We’re looking for a Relationship Specialist to support our prestigious James Collection Studio in Dartmouth, becoming a trusted partner to our holiday homeowners and helping their properties perform at their very best.
Your mission
As our Relationship Specialist, your mission is to build trusted, long‑term relationships with a portfolio of property owners, delivering the highly personalised, relationship‑led service they expect.
With a visible local presence in Dartmouth, you’ll combine exceptional service with commercial insight to strengthen owner loyalty, protect the reputation of the James Collection and support the continued growth of the Awaze portfolio.
- What You'll Be Doing
- Build strong, trusted relationships with property owners, tailoring your communication and support to their individual needs.
- Provide premium customer service to our guests and owners
- Develop an in‑depth understanding of each property and regularly visit homes to identify opportunities to enhance presentation, guest appeal and commercial performance.
- Use market insight, pricing data and your local knowledge to make proactive recommendations that help owners get the best from their properties.
- Protect and champion the prestige of the James Collection through every owner interaction.
- Maintain accurate CRM records and prioritise activity, manage follow‑ups and support effective portfolio management.
- Identify opportunities for referrals, testimonials and advocacy, helping strengthen the James Collection brand and local reputation.
- Support portfolio growth by identifying prospective owners and working closely with Business Development to create a seamless, premium experience.
- Act as the voice of our owners within the business, sharing feedback and insights that help improve our services.
- Who We’re Looking For
You’ll thrive in this role if you’re naturally relationship‑focused and take pride in delivering an exceptional level of service.
You’ll be comfortable getting to know owners and guests, spotting opportunities and turning insight into practical recommendations.
- We’re Looking For Someone Who Brings
- Experience delivering exceptional customer, owner or client service in a premium environment.
- Excellent relationship‑building, communication and stakeholder management skills.
- Excellent organisation and attention to detail, with the ability to prioritise effectively.
- A professional and solutions‑focused approach, with the confidence to handle sensitive or complex queries with care.
- A collaborative mindset and the ability to work effectively across operational, commercial and service teams.
- Knowledge of the Dartmouth or wider Devon holiday letting market would be an advantage.
- How You'll Make An Impact
- Help improve revenue, occupancy and commercial performance through proactive recommendations and effective follow‑up.
- Help grow the James Collection portfolio through local relationships, referrals and prospective owner introductions.
- Consistently deliver premium service standards across owner communications, property visits and issue resolution.
- Become a trusted adviser to owners, adding measurable commercial value while developing lasting relationships.
- Use accurate CRM data and owner insights to focus activity where it will have the greatest impact.
- Generate positive owner feedback, testimonials and referrals where appropriate.
- Work collaboratively across Awaze to deliver outstanding outcomes for our owners and guests.
- Why you’ll want to work at Awaze
We offer a versatile position in a strong professional and social environment – one you’ll have the opportunity to influence and help shape.
You’ll be part of an international company that invests in the future, and join a dynamic, fast‑paced department with skilled and committed colleagues who support each other.
We’re a People‑first Business – And We Know That Our Success Starts With Our Teams.
- Here’s a Glimpse Of What You’ll Enjoy
- Generous discounts on holidays across our brands
- Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities.
- About Awaze
Our mission is clear – to create amazing holidays with Europe’s widest choice of holiday homes.
With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region.
Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.
As travel continues to evolve, we are focused on what comes next.
We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance.
By making things simpler and smarter, we are building a business that is ready for what’s next – powered by proud, passionate and inclusive people.
Worth knowing
This role is full‑time, permanent, and based fully in our brand new Dartmouth studio.
We are open Monday‑Saturday, so flexibility to work weekends is essential for this role.
We also require the successful candidate to have a full, clean driving license.
What’s next?
If this sounds like the right next step for you, we tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration.
You’ll hear from us shortly after we’ve reviewed your application.
We’re committed to running an inclusive and accessible recruitment process.
All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation – we’re happy to accommodate.
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Owner & Customer Experience Specialist employer: Awaze
Awaze is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the travel industry. With a strong focus on employee growth and development, you will have access to unique opportunities to lead cross-functional teams and shape the future of ancillary revenue. Located in a vibrant environment, Awaze offers competitive benefits and a collaborative atmosphere that values creativity and strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Owner & Customer Experience Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Awaze. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Awaze before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Owner & Customer Experience Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Awaze:Your cover letter is your chance to shine! Tell us why you want to work at Awaze specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Awaze!
How to prepare for a job interview at Awaze
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
