At a Glance
- Tasks: Ensure guest payments are accurate and resolve finance queries swiftly.
- Company: Join Awaze, the largest managed vacation rentals business in Europe.
- Benefits: Enjoy flexible hybrid working, generous discounts, and career development opportunities.
- Other info: Part-time role with a supportive team and a focus on inclusivity.
- Why this job: Make a real impact while supporting amazing holidays for guests.
- Qualifications: Experience in finance or customer service with strong analytical skills.
The predicted salary is between 28000 - 28000 £ per year.
Help keep every booking financially accurate while delivering great support to our guests and teams.
Your mission
As a Finance Customer Support Specialist, you'll help ensure guest payments are processed accurately and finance queries are resolved quickly.
From refunds and reconciliations to payment investigations and cancellations, you'll play an important role in keeping our financial operations running smoothly while supporting a great customer experience.
- What You'll Be Doing
- Process guest refunds and cancellations accurately.
- Investigate chargebacks and payment disputes.
- Reconcile booking systems, bank receipts and OTA accounts.
- Resolve payment queries from guests and internal teams.
- Maintain accurate financial records.
- Work with colleagues across Finance and Customer Services to solve issues.
- Help improve processes and support finance projects when needed.
- Who We're Looking For
You'll enjoy this role if you're organised, detail-focused and like solving problems.
- We're Looking For Someone With
- Experience in finance administration, customer service or a similar support role.
- Strong numerical and analytical skills.
- Excellent attention to detail.
- Confident communication and customer service skills.
- Good IT skills, including Microsoft Office (experience with Salesforce or reservation systems is a plus).
- A proactive, team-focused approach.
- How You'll Make An Impact
You’ll help ensure our financial processes are accurate, efficient and customer-focused by:
- Keeping guest accounts and payments accurate.
- Resolving payment issues quickly and professionally.
- Supporting strong financial controls through accurate reconciliations.
- Working with colleagues to continuously improve the way we work.
- Why you'll want to work at Awaze
We offer a varied role in a supportive, collaborative team where you'll have the opportunity to develop your skills and make a real impact.
- You’ll Also Enjoy
- Generous discounts across our holiday brands.
- Flexible hybrid working.
- Opportunities to learn, grow and build your career across Awaze.
- About Awaze
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.
With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region.
Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.
As travel continues to evolve, we are focused on what comes next.
We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance.
By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.
Worth knowing
This role is part-time, permanent – working 25 hours per week (9:30am-2:30pm Monday-Friday) and based from our Manchester office on a hybrid basis (3 days in office, 2 from home).
We’re committed to running an inclusive and accessible recruitment process.
All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
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Finance Customer Support Specialist in Manchester employer: Awaze
Awaze is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within Europe's largest holiday rentals business. Employees benefit from a strong focus on professional growth, with opportunities to influence strategic decisions and modernise finance through cutting-edge technology, all while enjoying the vibrant atmosphere of the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Customer Support Specialist in Manchester
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Awaze often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Awaze.
We think you need these skills to ace Finance Customer Support Specialist in Manchester
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Awaze and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Awaze. A little light-heartedness can go a long way!
How to prepare for a job interview at Awaze
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
