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- Tasks: Manage relationships with homeowners and resolve queries to enhance their experience.
- Company: Join a dynamic team focused on delivering exceptional homeowner experiences.
- Benefits: Flexible part-time hours, training provided, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on building meaningful relationships.
- Why this job: Make a real impact by helping homeowners succeed and optimise their property performance.
- Qualifications: Strong problem-solving and communication skills; experience in travel is a plus.
The predicted salary is between 12 - 15 £ per hour.
Your mission is to deliver an outstanding homeowner experience from day one. You’ll act as a trusted partner to a portfolio of owners – providing guidance, resolving issues at first contact wherever possible, and using insight and data to help them optimise performance and long-term success with Awaze.
What you'll be doing:
- Own and manage relationships with a portfolio of homeowners.
- Respond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possible.
- Analyse property performance data to identify opportunities to maximise revenue and improve results.
- Negotiate commercial terms and support owners with performance-related discussions in a professional and solutions-focused way.
- Collaborate with internal teams to ensure seamless service.
Who we’re looking for:
You’ll thrive in this role if you’re someone who enjoys solving problems, building meaningful relationships, and using data to guide decisions. You’re confident communicating with a wide range of stakeholders and comfortable balancing simple day-to-day queries with more complex commercial conversations.
We’re looking for someone who brings:
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- A proactive, professional and relationship-driven approach.
- The ability to manage multiple priorities in a fast-paced environment.
Bonus points if you have experience in the travel or holiday rentals industry (but don’t worry – we’ll provide full training on our processes and standards).
Owner Service Specialist (Part-time) in Lowestoft employer: Awaze
Contact Detail:
Awaze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Owner Service Specialist (Part-time) in Lowestoft
✨Tip Number 1
Network like a pro! Reach out to people in the travel and holiday rentals industry. Use LinkedIn or even local meetups to connect with potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with homeowners and various stakeholders, it’s crucial to nail your verbal and written communication. Try role-playing common scenarios with friends or family to build confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled challenges in the past. Think about specific situations where you resolved issues effectively – this will really impress potential employers.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the Owner Experience Specialist role right from the start.
We think you need these skills to ace Owner Service Specialist (Part-time) in Lowestoft
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Owner Service Specialist role. Highlight your problem-solving skills and any relevant experience that shows you can build relationships and handle queries effectively.
Showcase Your Communication Skills: Since excellent written communication is key, ensure your application is clear and concise. Use a friendly tone that reflects how you’d communicate with homeowners, showing us you can engage with a variety of stakeholders.
Demonstrate Your Data Savvy: If you have experience analysing data to drive decisions, don’t hold back! Share examples in your application that illustrate how you've used insights to improve performance or resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Awaze
✨Know Your Stuff
Before the interview, make sure you understand the role of an Owner Experience Specialist inside out. Familiarise yourself with the company’s mission and values, and think about how your skills align with their goals. This will help you demonstrate that you're not just a good fit for the job, but also for the company culture.
✨Show Off Your Problem-Solving Skills
Since this role involves resolving queries and issues, be ready to share specific examples of how you've tackled problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, and highlight your ability to deliver first contact resolution.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. You might want to prepare for questions that assess your verbal and written communication skills, so consider doing mock interviews or writing sample emails to showcase your style.
✨Data-Driven Decisions
Since analysing property performance data is part of the job, brush up on any relevant data analysis skills you have. Be prepared to discuss how you've used data to inform decisions in previous roles, and think about how you can apply that experience to help homeowners optimise their performance.