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- Tasks: Manage relationships with homeowners and resolve queries to enhance their experience.
- Company: Join a dynamic team focused on delivering exceptional homeowner experiences.
- Benefits: Full training provided, competitive salary, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on building meaningful relationships.
- Why this job: Make a real impact by helping homeowners optimise their property performance.
- Qualifications: Strong problem-solving and communication skills; experience in travel is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Your mission is to deliver an outstanding homeowner experience from day one. You’ll act as a trusted partner to a portfolio of owners – providing guidance, resolving issues at first contact wherever possible, and using insight and data to help them optimise performance and long-term success with Awaze.
What you'll be doing:
- Own and manage relationships with a portfolio of homeowners.
- Respond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possible.
- Analyse property performance data to identify opportunities to maximise revenue and improve results.
- Negotiate commercial terms and support owners with performance-related discussions in a professional and solutions-focused way.
- Collaborate with internal teams to ensure seamless service.
Who we’re looking for:
You’ll thrive in this role if you’re someone who enjoys solving problems, building meaningful relationships, and using data to guide decisions. You’re confident communicating with a wide range of stakeholders and comfortable balancing simple day-to-day queries with more complex commercial conversations.
We’re looking for someone who brings:
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- A proactive, professional and relationship-driven approach.
- The ability to manage multiple priorities in a fast-paced environment.
Bonus points if you have experience in the travel or holiday rentals industry (but don’t worry – we’ll provide full training on our processes and standards).
Owner Service Specialist (Full-time) in Lowestoft employer: Awaze
Contact Detail:
Awaze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Owner Service Specialist (Full-time) in Lowestoft
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Practice your pitch! Be ready to explain why you’re the perfect fit for the Owner Experience Specialist role. Highlight your problem-solving skills and how you can enhance homeowner relationships.
✨Tip Number 3
Show off your data skills! Prepare examples of how you’ve used data to drive decisions in the past. This will demonstrate your analytical mindset and ability to optimise performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Awaze.
We think you need these skills to ace Owner Service Specialist (Full-time) in Lowestoft
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Owner Service Specialist role. Highlight your problem-solving skills and any relevant experience that shows you can build relationships and handle queries effectively.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects how you’d communicate with homeowners.
Demonstrate Your Data Savvy: If you have experience analysing data to drive decisions, don’t hold back! Share examples in your application that show how you've used insights to improve performance or resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Awaze
✨Know Your Stuff
Before the interview, dive deep into the company and its mission. Understand what Awaze stands for and how they deliver value to homeowners. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight how you used data to make decisions, as this aligns perfectly with the role's focus on optimising performance.
✨Practice Your Communication
Since you'll be dealing with a variety of stakeholders, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your verbal and written communication skills.
✨Be Ready to Discuss Relationships
Think about how you've built and maintained relationships in previous roles. Be prepared to discuss your approach to managing multiple priorities while ensuring a positive experience for clients, as this is key for the Owner Experience Specialist position.