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For Companies At a Glance
- Tasks: Convert customer enquiries into bookings and upsell holiday extras.
- Company: Join Awaze, the largest managed vacation rentals business in Europe.
- Benefits: Enjoy generous holiday discounts, competitive salary, and career growth opportunities.
- Other info: Flexible hours with a supportive team environment.
- Why this job: Make a real impact by delivering exceptional customer experiences and achieving sales targets.
- Qualifications: Target-driven mindset, excellent communication skills, and a passion for travel.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As our Holiday Sales Consultant, your mission is to deliver a world-class customer experience while converting inbound enquiries into confirmed bookings. You’ll match customers with their ideal holiday, upsell relevant extras for added peace of mind, and bring our brands to life in every conversation.
What you'll be doing
- Handle inbound sales calls and convert enquiries into confirmed bookings
- Upsell additional packages and services to enhance the customer experience
- Build rapport quickly, identifying customer needs and recommending the perfect holiday
- Deliver informative, courteous and high-quality service to new and returning customers
- Work towards and exceed sales targets and KPIs in a fast-paced environment
- Accurately update booking systems and customer records with strong attention to detail
Who we’re looking for
You’ll thrive in this role if you’re target-driven, customer-focused and energised by delivering results. You enjoy building relationships, love talking about travel, and are motivated by achieving – and exceeding – goals. We’re looking for someone who brings:
- Experience working in a fast-paced environment
- A target-driven mindset with a hunger to succeed
- A passion for building rapport and strong customer relationships
- Excellent written and spoken communication skills, with the ability to listen and respond to customer needs
- Strong organisational skills and meticulous attention to detail
- Confidence using computer systems and learning new data platforms
- A customer-first approach in everything you do
- Ideally, previous experience in a contact centre or sales role
- A genuine passion for travel, particularly UK travel
How you'll make an impact
- Consistently convert inbound calls into confirmed bookings
- Drive revenue growth through effective upselling and cross-selling
- Deliver exceptional customer experiences that encourage repeat bookings
- Contribute to team targets and overall business growth
- Represent our trusted brands with enthusiasm and professionalism
Why you’ll want to work at Awaze
We offer a versatile position in a strong professional and social environment. You’ll join us at a pivotal time as we invest in our future growth, becoming part of a dynamic, fast-paced organisation with passionate colleagues who support each other to succeed. We’re a people-first business – and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:
- Generous discounts on holidays across our brands
- Real opportunities to grow, learn, and shape your career – vertically or horizontally, across countries and responsibilities
- A competitive salary and benefits package
About Awaze
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.
Worth knowing
This role is offered on an annualised hours contract. Your hours are calculated across the year, meaning you’ll work more during peak periods and fewer during quieter times, with your pay spread evenly throughout the year.
What’s next?
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application. We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
Holiday Sales Consultant in Lowestoft employer: Awaze
Contact Detail:
Awaze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales Consultant in Lowestoft
✨Tip Number 1
Get to know the company inside out! Research Awaze, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for travel, making you stand out as a candidate.
✨Tip Number 2
Practice your sales pitch! Think about how you’d upsell holiday packages or services during a call. Role-play with a friend or in front of the mirror to get comfortable with the flow of conversation and to build your confidence.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare examples of how you've built rapport with customers in the past. Highlight your ability to listen and respond to their needs, as this is key for converting enquiries into bookings.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Holiday Sales Consultant in Lowestoft
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping others find their perfect holiday.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in sales and customer service, and don’t forget to mention any specific achievements that demonstrate your target-driven mindset.
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to see your skills and experiences at a glance. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Awaze
✨Know Your Stuff About Travel
Brush up on your travel knowledge, especially about UK destinations. Be ready to discuss popular holiday spots and upsell extras like insurance or excursions. This will show your passion for travel and help you connect with customers.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. When discussing customer scenarios, highlight how you would identify their needs and tailor your recommendations. This skill is crucial for building rapport and converting enquiries into bookings.
✨Show Off Your Sales Skills
Prepare examples of how you've successfully upsold in previous roles. Use specific metrics to showcase your achievements, like exceeding sales targets. This will illustrate your target-driven mindset and hunger to succeed, which are key for this role.
✨Be Detail-Oriented
Emphasise your attention to detail during the interview. Discuss how you manage booking systems and customer records accurately. This will reassure them that you can handle the organisational aspects of the job while delivering high-quality service.