At a Glance
- Tasks: Provide exceptional support to guests via phone and digital channels.
- Company: Join Awaze, Europe’s largest holiday rental company in Lowestoft.
- Benefits: Enjoy 25 days holiday, travel discounts, and career progression opportunities.
- Other info: Dynamic work environment with opportunities for growth across Europe.
- Why this job: Make a real difference in guest experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Awaze in Lowestoft is seeking a full-time Customer Experience Consultant to provide exceptional support across phone and digital channels. The role demands strong communication skills, organizational abilities, and a passion for customer service.
Your responsibilities include:
- Handling inquiries
- Building rapport with guests
- Ensuring high-quality resolutions
Enjoy benefits like 25 days holiday, travel discounts, and opportunities for internal progression within Europe’s largest holiday rental company.
Guest Experience Specialist — Travel Support Pro in Lowestoft employer: Awaze
Awaze in Lowestoft is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where customer service excellence is celebrated. With benefits such as 25 days of holiday, travel discounts, and clear pathways for internal progression, team members are empowered to thrive in their roles while contributing to the success of Europe’s largest holiday rental company.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Specialist — Travel Support Pro in Lowestoft
✨Tip Number 1
Make sure to research Awaze and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling inquiries, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
When you get the chance to chat with someone from Awaze, don’t just focus on what you can do for them—ask questions about their experiences too. Building rapport is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience Specialist — Travel Support Pro in Lowestoft
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone above and beyond to provide excellent service in previous roles.
Highlight Your Communication Skills:Strong communication is key for this role. Make sure to showcase your ability to connect with people, whether it's through phone or digital channels. Use clear and engaging language in your application.
Be Organised and Detail-Oriented:We love candidates who pay attention to detail! In your application, demonstrate your organisational skills by outlining how you manage tasks and handle inquiries efficiently.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your interest and qualifications for the Guest Experience Specialist role!
How to prepare for a job interview at Awaze
✨Know Your Stuff
Before the interview, make sure you understand Awaze's mission and values. Familiarise yourself with their services and how they support customer experience. This will help you demonstrate your passion for customer service and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since the role requires strong communication skills, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer inquiries in the past. This will help you convey your ability to build rapport with guests effectively.
✨Organisational Skills Matter
Be ready to discuss how you manage your time and stay organised, especially when dealing with multiple inquiries. Share specific strategies or tools you use to keep track of tasks and ensure high-quality resolutions for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for progression, or how success is measured in the role. This shows your enthusiasm and helps you determine if Awaze is the right fit for you.
