Your mission
As our Customer Experience Consultant, your mission is to delight our guests at every touchpoint. You’ll provide outstanding support across phone and digital channels, resolving queries quickly and professionally while ensuring we meet quality, process and legislative standards.
What You’ll Be Doing
- Handle customer queries via telephone, email and web chat
- Build rapport with guests, understanding their needs and resolving queries efficiently
- Manage a wide range of enquiries, from general booking questions to complex relocation cases
- Aim for first contact resolution while maintaining high quality and compliance standards
- Work in a fast-paced, targeted contact centre environment
- Accurately update systems and maintain detailed customer records
Who We’re Looking For
You’ll thrive in this role if you’re energized by helping people and take pride in delivering excellent customer service. You’re resilient, organised and passionate about creating positive holiday experiences.
Qualifications You Bring
- A passion for building relationships with customers
- Excellent written and spoken communication skills
- Strong organisational skills with meticulous attention to detail
- The ability to thrive in a targeted, fast‑paced environment
- A customer‑first mindset in everything you do
- Confidence using computer systems and learning new data platforms
- Ideally, experience working in a contact centre (not essential)
- A genuine passion for travel, particularly UK holidays
How You’ll Make An Impact
- Deliver high‑quality, efficient resolutions that exceed guest expectations
- Increase first contact resolution across multiple channels
- Contribute to team targets and overall contact centre performance
- Ensure compliance with internal processes and legislative requirements
- Represent our trusted brands with enthusiasm and professionalism
Why You’ll Want to Work With Us
- Competitive salary
- 25 days holiday plus bank holidays (pro‑rata)
- Great travel discounts across our brands
- Access to Perkbox – from free monthly treats to discounts with top brands
- Development and internal progression opportunities within Europe’s largest managed holiday rental company
- Access to MetLife for expert guidance and specialist personal support
- Long‑service rewards and refer‑a‑friend bonus
About Awaze
Our mission is clear – to create amazing holidays with Europe’s widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. We focus on strengthening relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we build a business ready for the next stage – powered by proud, passionate and inclusive people.
Contract
This role is full‑time, temporary (until 31st August 2026) and offered on an annualised hours contract. Hours are calculated across the year, with more hours during peak periods and fewer during quieter times, spreading pay evenly.
We are committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, we’ll gladly accommodate.
