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- Tasks: Delight guests by resolving queries via phone, email, and web chat.
- Company: Join Awaze, the largest managed vacation rentals business in Europe.
- Benefits: Enjoy generous holiday discounts, competitive salary, and growth opportunities.
- Why this job: Make a real impact in customer experience while working in a dynamic team.
- Qualifications: Passion for customer relationships and strong communication skills required.
- Other info: Part-time role with flexible evening and weekend shifts available.
The predicted salary is between 13 - 16 ÂŁ per hour.
As our Customer Experience Consultant, your mission is to delight our guests at every touchpoint. You’ll provide outstanding support across phone and digital channels, resolving queries quickly and professionally while ensuring we meet quality and process standards.
What you’ll be doing:
- Handle customer queries via telephone, email and web chat
- Build rapport with guests, understanding their needs and resolving queries efficiently
- Manage a wide range of enquiries, from general booking questions to complex relocation cases
- Aim for first contact resolution while maintaining high quality and compliance standards
- Work in a fast-paced, targeted contact centre environment
- Accurately update systems and maintain detailed customer records
We’re looking for someone who brings:
- A passion for building relationships with customers
- Excellent written and spoken communication skills
- Strong organisational skills with meticulous attention to detail
- The ability to thrive in a targeted, fast-paced environment
- A customer-first mindset in everything you do
- Confidence using computer systems and learning new data platforms
- Ideally, experience working in a contact centre (not essential)
- A genuine passion for travel, particularly UK holidays
How you’ll make an impact:
- Deliver high-quality, efficient resolutions that exceed guest expectations
- Increase first contact resolution across multiple channels
- Contribute to team targets and overall contact centre performance
- Ensure compliance with internal processes and legislative requirements
- Represent our trusted brands with enthusiasm and professionalism
Why you’ll want to work at Awaze:
- We offer a versatile position in a strong professional and social environment.
- You’ll join us at a pivotal time as we invest in our future growth, becoming part of a dynamic, fast-paced organisation with passionate colleagues who support each other to succeed.
- We’re a people-first business – and we know that our success starts with our teams.
- Generous discounts on holidays across our brands
- Real opportunities to grow, learn, and shape your career – vertically or horizontally, across countries and responsibilities
- A competitive salary and benefits package
About Awaze:
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.
Worth knowing:
Our Customer Experience Consultant role is part-time (20hrs per week), temporary (until 31st August 2026) and is based in our Lowestoft office. The shifts are predominantly evenings and weekends for this role, but full flexibility is desirable.
What’s next?
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application. We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
Customer Experience Consultant in Lowestoft employer: Awaze
Contact Detail:
Awaze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant in Lowestoft
✨Tip Number 1
Get to know the company inside out! Research Awaze, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for travel and how you align with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound confident and friendly. Try role-playing with a mate or even in front of a mirror to nail that first contact resolution vibe.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you’ve managed multiple tasks efficiently. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Awaze and ready to contribute to our amazing guest experiences.
We think you need these skills to ace Customer Experience Consultant in Lowestoft
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and travel shine through. We want to see that you genuinely care about building relationships with guests and making their experiences memorable.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you've handled customer queries or worked in a fast-paced environment, as this will resonate with us.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that demonstrate your excellent communication skills. Avoid jargon and focus on how your experience aligns with the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Awaze
✨Know the Company Inside Out
Before your interview, take some time to research Awaze and its mission. Understand their focus on customer experience and how they aim to create amazing holidays. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Consultant, communication is key. Prepare examples of how you've successfully handled customer queries in the past, whether over the phone or via email. Practising clear and concise responses will help you demonstrate your excellent written and spoken skills during the interview.
✨Demonstrate Your Customer-First Mindset
Think about times when you've gone above and beyond for a customer. Be ready to share these stories, highlighting your passion for building relationships and ensuring customer satisfaction. This will resonate well with the interviewers who are looking for someone with a customer-first approach.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a targeted, fast-paced environment, be prepared to discuss how you manage stress and prioritise tasks. Consider practising situational questions that might come up, so you can confidently showcase your organisational skills and ability to thrive under pressure.