At a Glance
- Tasks: Deliver exceptional homeowner experiences and resolve queries with a proactive approach.
- Company: Join Awaze, the largest managed vacation rentals business in Europe.
- Benefits: Enjoy generous holiday discounts, competitive salary, and growth opportunities.
- Other info: Dynamic, supportive environment with full training provided.
- Why this job: Make a real impact by enhancing homeowner satisfaction and performance.
- Qualifications: Strong problem-solving skills and excellent communication abilities required.
The predicted salary is between 31500 - 38500 £ per year.
Your mission is to deliver an outstanding homeowner experience from day one. We are the first point of contact for all of our owners – providing guidance, resolving issues, and using insight and data to help them optimise performance and long-term success with Awaze.
What you'll be doing:
- Own and manage relationships with our portfolio of homeowners, being the first point of contact for any guidance they might need.
- Respond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possible.
- Analyse property performance data to identify opportunities to maximise revenue and improve results.
- Support owners with performance-related discussions in a professional and solutions-focused way.
- Collaborate with internal teams to ensure seamless service.
Who we’re looking for:
You’ll thrive in this role if you’re someone who enjoys solving problems and building meaningful relationships. You’re confident communicating with a wide range of stakeholders and comfortable balancing simple day-to-day queries with more complex commercial conversations.
We’re looking for someone who brings:
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- A proactive, professional and relationship-driven approach.
- The ability to manage multiple priorities in a fast-paced environment.
- Bonus points if you have experience in the travel or holiday rentals industry (but don’t worry – we’ll provide full training on our processes and standards).
How you'll make an impact:
- Deliver a consistently high-quality experience that strengthens homeowner satisfaction and retention.
- Resolve queries efficiently and effectively, increasing first contact resolution.
- Identify and implement opportunities to improve property performance and owner revenue.
- Support onboarding and integration of new owners, ensuring a smooth and positive transition.
Why you’ll want to work at Awaze:
We offer a versatile position in a strong professional and social environment. You’ll join us at a pivotal time as we invest in our future growth, becoming part of a dynamic, fast-paced organisation with passionate colleagues who support each other to succeed. We’re a people-first business – and we know that our success starts with our teams.
Here’s a glimpse of what you’ll enjoy:
- Generous discounts on holidays across our brands.
- Real opportunities to grow, learn, and shape your career – vertically or horizontally, across countries and responsibilities.
- A competitive salary and benefits package.
About Awaze:
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.
As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.
Worth knowing:
This is a full-time position, FTC for 6 months and based fully in our Lowestoft office (Trinity House, Riverside Road, NR33 0SW).
What’s next?
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.
We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
Owner Experience Specialist in Lowestoft employer: Awaze Careers
At Awaze, we pride ourselves on being an excellent employer, offering a collaborative and inclusive work culture that values attention to detail and accuracy. As a Pricing Coordinator based in Lowestoft or Manchester, you'll benefit from a supportive environment that encourages professional growth and continuous improvement, while playing a vital role in delivering exceptional holiday experiences across Europe. Join us to be part of a passionate team dedicated to making travel simpler and smarter, with opportunities for innovation and impact.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Experience Specialist in Lowestoft
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Awaze Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Awaze Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Owner Experience Specialist in Lowestoft
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Awaze Careers:Your cover letter is your chance to shine! Tell us why you want to work at Awaze Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Awaze Careers!
How to prepare for a job interview at Awaze Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
