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- Tasks: Lead a team to deliver top-notch service in a vibrant bar and restaurant.
- Company: Join Sandy Balls Holiday Village, a stunning woodland retreat with unique activities and a relaxing atmosphere.
- Benefits: Enjoy perks like up to 50% holiday discounts, team incentives, and career development opportunities.
- Why this job: Be part of a fun-loving team that values diversity and creates memorable experiences for guests.
- Qualifications: Experience in managing and motivating teams, with a focus on customer satisfaction and operational excellence.
- Other info: Expect to work during peak times, including weekends and bank holidays.
The predicted salary is between 19800 - 46200 £ per year.
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Salary: Up to £33,000 per annum – DOE
Hours: Permanent 40-hour contract
What we need, in a nutshell:
This is an amazing opportunity for an experienced Venue Manager to work at our beautiful woodland retreat, Sandy Balls Holiday Village.
Who are we?
Sandy Balls Holiday Village is a tranquil escape with more trees than you can shake a stick at. We feature resident alpacas, a bush-craft school, forest laser tag, and activities like cycling and swimming. Our Retreat spa and cozy, cottage-style lodges and caravans provide a relaxing environment for our guests.
What you’ll be doing:
Leading by example, you’ll motivate a team of F&B assistants to deliver excellent service in our busy bar and restaurant. Responsibilities include:
- Serving customers, clearing tables, resolving issues, and leading your team
- Managing rotas to ensure adequate coverage
- Sharing best practices and upselling effectively
- Controlling margins by managing food stock, minimizing wastage, and overseeing costs
- Handling customer complaints and managing team performance
- Building a motivated team that takes pride in their service, even during busy times
Note: Holidays may be during peak times, including bank holidays and weekends.
Skills, experience, and qualities needed:
We seek a Venue Manager who can create a thriving environment for the team and memorable experiences for guests. Requirements include:
- Managing, leading, training, and motivating a team
- Overseeing the smooth operation of the bar and restaurant
- Maximizing sales and driving profitable growth
- Conducting stock takes and managing orders
- Handling deliveries and ensuring health and safety compliance
- Contributing to project work and development initiatives
Our values emphasize a can-do, fun-loving, people-centered ethos, reflected in our mantra \”Attentive Amazing Lovers.\” Consider if this describes you.
Note: Working on bank holidays and weekends is required.
What we can offer you:
- Pension scheme
- Up to 50% discounts on holidays
- 20% on-park discounts
- Team incentives
- Discounted meals through Holiday Hero Menu
- Life insurance
- Enhanced maternity/paternity pay after two years
- Holiday buy scheme
- Help @ Hand wellbeing support
- Perk Box discounts and benefits
- Career development opportunities
Our Promise to You:
We celebrate diversity, inclusion, and equal opportunities. We welcome all backgrounds and strive to create a workplace where everyone can bring their whole self. Discrimination has no place here, and we aim to foster a supportive, inspiring environment for all.
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Venue Manager employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Manager
✨Tip Number 1
Familiarise yourself with the unique offerings of Sandy Balls Holiday Village. Understanding the activities, such as forest laser tag and the bush-craft school, will help you connect with the team and demonstrate your enthusiasm for the venue during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated teams in previous roles. Be ready to discuss specific situations where you improved service quality or resolved conflicts effectively.
✨Tip Number 3
Showcase your experience in managing food and beverage operations. Be prepared to talk about how you've previously controlled costs, managed stock, and maximised sales, as these are key responsibilities for the Venue Manager role.
✨Tip Number 4
Emphasise your alignment with the company's values, particularly their focus on a fun-loving, people-centred ethos. Think of ways to express how you embody this mindset and how it can contribute to creating memorable experiences for guests.
We think you need these skills to ace Venue Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in venue management, team leadership, and customer service. Use specific examples that demonstrate your ability to motivate a team and manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating memorable guest experiences. Mention your understanding of the role's responsibilities and how your values align with the company's ethos of being 'Attentive Amazing Lovers'.
Showcase Relevant Skills: In your application, emphasise skills such as stock management, upselling techniques, and conflict resolution. Provide examples of how you've successfully handled similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Away Resorts
✨Show Your Leadership Skills
As a Venue Manager, you'll be leading a team. Be prepared to share examples of how you've successfully motivated and managed teams in the past. Highlight your ability to resolve conflicts and maintain a positive atmosphere, especially during busy times.
✨Demonstrate Customer Service Excellence
Customer satisfaction is key in this role. Prepare to discuss specific instances where you've gone above and beyond to ensure a great experience for guests. This could include handling complaints effectively or implementing new service practices that improved customer feedback.
✨Know Your Numbers
Understanding financials is crucial for managing margins and stock. Brush up on your knowledge of cost control, stock management, and sales maximisation strategies. Be ready to discuss how you've previously contributed to profitability in a similar role.
✨Embrace the Company Culture
Familiarise yourself with Sandy Balls Holiday Village's values and ethos. During the interview, express how your personal values align with their 'Attentive Amazing Lovers' mantra. Show enthusiasm for creating a fun-loving and inclusive environment for both staff and guests.
