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For Companies At a Glance
- Tasks: Welcome guests, check them in and out, and ensure an unforgettable experience.
- Company: Dynamic company transforming the Great British holiday at award-winning resorts.
- Benefits: Competitive pension, holiday discounts, on-park perks, and recognition awards.
- Why this job: Be the face of guest experiences and make holidays memorable for everyone.
- Qualifications: Strong customer service skills, excellent communication, and a knack for problem-solving.
- Other info: Exciting role with opportunities for growth in a vibrant team.
The predicted salary is between 11 - 16 £ per hour.
Location: Woodland Lakes Lodges, Thirsk, Yorkshire
Hours of work: Variable - some evenings & weekends per hour
What we need in a nutshell
You will be the main point of contact for our guests, welcoming them and checking them in and out efficiently, answering queries and solving problems, and delivering an unbeatable guest journey.
Who are we?
We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts.
What you’ll be doing
- Checking guests in and out of accommodation and delivering excellent service from the moment they arrive to the moment they leave
- Acting as the first point of contact for guest issues or complaints, replying to telephone calls and emails promptly and ensuring the guest experience is enhanced through service recovery
- Working closely with the Park Services, Accommodation and Hot tub teams to ensure all accommodation and maintenance issues are reported and fixed quickly and guests are kept in the loop
- Looking for opportunities for accommodation upgrades & packages, promoting our additional activities and services and encouraging guests to rebook before they leave
- Working on bank holidays and weekends
Skills, experience and qualities you’ll need
- A strong customer service ethos
- Excellent communication skills, verbal, written and on the telephone
- An eye for detail and good organisational and problem solving skills
- Good numeracy, IT and MS Office skills
- Experience in a similar role in the Leisure/Hospitality sector and experience using the ParcVu booking system is advantageous
What we can offer you
This is an exciting and varied role with the opportunity to progress. We look after you with a great range of benefits, including:
- Competitive Pension
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Guest Services Assistant in Thirsk employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant in Thirsk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Woodland Lakes Lodges. Understand their values and what makes them unique in the holiday industry. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, think of scenarios where you might need to solve problems or handle complaints. Role-play these situations with a friend to build your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our dynamic team at Woodland Lakes Lodges.
We think you need these skills to ace Guest Services Assistant in Thirsk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, you’ll be the first point of contact for our guests, so show us how approachable you can be!
Tailor Your Application: Make sure to tailor your application specifically for the Guest Services Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at StudySmarter!
How to prepare for a job interview at Away Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Woodland Lakes Lodges. Understand their ethos, values, and what makes them stand out in the holiday industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you handled any complaints or issues effectively.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, such as how you would handle a difficult guest or manage multiple tasks during busy periods. Practising these scenarios will help you respond confidently and demonstrate your organisational skills.
✨Dress the Part and Be Personable
First impressions matter! Dress smartly and be approachable during your interview. A friendly smile and positive attitude can go a long way in showing that you’re a great fit for the team. Remember, they’re looking for someone who embodies their can-do, people-centred ethos.
