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- Tasks: Be the friendly face of our Aftersales department, assisting holiday homeowners and ensuring their needs are met.
- Company: Join Away Resorts, a fun-loving company focused on people and great experiences.
- Benefits: Enjoy discounts on holidays, team incentives, and career development opportunities.
- Other info: Full training provided in a supportive, dynamic environment.
- Why this job: Make a real difference in people's lives while building lasting relationships.
- Qualifications: People skills and a positive attitude; experience is a plus but not required.
The predicted salary is between 25000 - 30000 £ per year.
You will be reporting to the Owners Experience Manager; you will be the friendly face of our Aftersales sales department to our existing and new owners. You will work alongside our internal teams assisting contractors and manufacturers gain access and approval for any works to be carried out to the holiday homes on the park.
Responsibilities:
- Carry out pre-delivery inspections on all holiday homes.
- Provide an efficient after service to our new and existing holiday homeowners.
- Reporting, processing and checking all jobs are completed within a timescale.
- Liaising with manufacturers, contractors and internal teams to ensure jobs identified are resolved to meet customers' expectations.
- Use the park's internal operating system for logging of jobs and checking accounts, liaising with owners regarding outstanding balances, gas checks, insurance and electric tests.
- Raising purchase orders, ordering parts and chasing until parts are delivered.
- Communication is the key point, ensuring that owners are kept updated on any jobs that are in process until the job is completed.
First and foremost, you will be a people person. You will have a talent for making people feel special, whether it's having the ability to genuinely listen to our owners and building long term relationships, remembering the details that matter to them. Experience would be advantageous but full training will be given for the role. You’ll be a genuine team player, as you have an important role in helping the sales team reach their targets. You will also be one of those positive people who set out to solve problems and put forward new ideas. It's about your values too. We have a can-do, fun loving, people centered ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that's fired up your curiosity, decide if it describes you.
Benefits:
- Pension scheme - Plan for your future.
- Up to 50% discounts on Away Resorts holidays - because you deserve amazing getaways too.
- 20% on-park discounts - Enjoy the best of what we offer.
- Team incentives - Your hard work won't go unnoticed.
- Holiday Hero Menu - Enjoy delicious meals with discounted food options on-park.
- Life insurance - For peace of mind.
- Enhanced maternity/paternity pay - After two years with us, we've got you covered.
- Holiday buy scheme - Flexibility to suit your lifestyle.
- Help @ Hand scheme - Wellbeing support when you need it.
- Career development - We believe in nurturing talent and promoting from within.
aftersales administrator in Swineshead employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land aftersales administrator in Swineshead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that aftersales administrator role.
✨Tip Number 2
Show off your personality! When you get an interview, let your friendly side shine through. Remember, they’re looking for someone who can build relationships with owners, so be genuine and engaging.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle customer complaints or work with contractors. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our fun-loving team at Away Resorts.
We think you need these skills to ace aftersales administrator in Swineshead
Some tips for your application 🫡
Show Your People Skills: Since you'll be the friendly face of our Aftersales department, make sure to highlight your people skills in your application. Share examples of how you've built relationships and made others feel special – it’s all about that personal touch!
Be Detail-Oriented: In this role, attention to detail is key. When writing your application, mention any experience you have with managing tasks, checking jobs, or ensuring everything runs smoothly. We love candidates who can keep things organised and efficient!
Emphasise Team Spirit: We’re all about teamwork here at StudySmarter! Make sure to showcase your ability to work well with others. Whether it’s collaborating with internal teams or liaising with contractors, let us know how you contribute to a positive team environment.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a seamless application process. It’s the best way for us to get to know you and for you to show us why you’d be a great fit for our team!
How to prepare for a job interview at Away Resorts
✨Know the Company Culture
Before your interview, take some time to understand the company’s ethos and values. Since this role is all about being a people person and fitting into a fun-loving, people-centred environment, think about how your own values align with theirs. Be ready to share examples of how you embody these traits.
✨Showcase Your Communication Skills
As an Aftersales Administrator, communication is key. Prepare to discuss how you've effectively communicated with customers or team members in the past. Think of specific instances where you’ve kept clients updated or resolved issues through clear dialogue. This will demonstrate your ability to keep owners informed and satisfied.
✨Highlight Your Problem-Solving Abilities
This role requires a proactive approach to problem-solving. Come prepared with examples of challenges you've faced in previous roles and how you tackled them. Whether it was coordinating with contractors or managing timelines, showing that you can think on your feet will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.