At a Glance
- Tasks: Assist in leading a vibrant team to deliver exceptional food and beverage experiences.
- Company: Sandy Balls Holiday Village, a unique holiday destination in the New Forest.
- Benefits: Up to 50% discounts on holidays, team incentives, and career development opportunities.
- Other info: Dynamic environment with diverse team culture and growth potential.
- Why this job: Join a fun-loving team and create unforgettable memories for guests.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 25740 - 31460 £ per year.
Location: Sandy Balls Holiday Village, The New Forest, Fordingbridge
Salary: Up to £31,000 DOE
Hours of work: Full time permanent contract
What we need, in a nutshell
To assist the F&B Manager & Venue manager in leading a team of Holiday Heroes to deliver a safe, efficient and profitable food and beverage operation whilst delivering delight to guests.
Who are we?
Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can... well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.
We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.
What you'll be doing
- Leading by example, you'll be assisting the Venue Manager in overseeing all aspects of operation, ensuring guests receive a Market Leading level of service.
- Support leading and developing our Team Leaders and team members who consistently showcase our core values of being Amazing, Attentive, Lovers.
- Lead shifts and take control of day-to-day operation.
- Ensure FOH and BOH standards are maintained and ensure team are suitably deployed and organised to complete required tasks.
- Deliver a service operation that exceeds our NPS target.
- Keep up to date with TripAdvisor comments and scores and communicate to wider team.
- Drive Revenue across all areas.
- Control of food margins through effective stock management and work alongside front of house and kitchen team to ensure effective stock controls.
- Maintain control of cleaning and disposable costs in line with budget, ensuring Health and Food Hygiene standards are maintained.
- Support Venue Manager and F&B Manager in development of team and provide coaching and support.
- Maintain all systems, procedures and documentation needed to conform to Health and Safety.
- Ensure all accident and incident reporting is completed in full with sufficient evidence.
Skills, experience and qualities you'll need
- Manage, lead, train and motivate a team to deliver delight.
- Support and oversee the smooth running of the bar and restaurant, the preparation for service, as well as overseeing service and supervising the after-service duties.
- Maximise sales whilst driving profitable growth with care and flair.
- Carry out regular stock takes and order, as necessary.
- Handle deliveries and ensure health and safety regulations are always enforced.
- Oversee and contribute to any project work as part of the upcoming development.
It's about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers.
One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too.
What we can offer you
- Up to 50% Discounts on Away Resorts holidays.
- 20% On-park discounts.
- Team Incentives.
- Holiday Hero Menu.
- Life Insurance.
- Enhanced Maternity/Paternity Pay.
- Holiday Buy Scheme.
- Help @ Hand Scheme.
- Career Development.
Our Promise to You
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. From our investors to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too.
Assistant Pub and Venue Manager in Sandy employer: Away-Resorts
Away Resorts is an excellent employer that prioritises a vibrant work culture and the well-being of its staff, offering flexible hours to accommodate a work-life balance. Employees benefit from competitive pay, holiday discounts, and opportunities for personal growth within a supportive team environment, making it a rewarding place to work in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Pub and Venue Manager in Sandy
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Away-Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Away-Resorts
Don't be shy about reaching out to Away-Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Pub and Venue Manager in Sandy
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Away-Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Away-Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
