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- Tasks: Lead labour performance optimisation and enhance guest experiences across our amazing resorts.
- Company: Dynamic company revolutionising the Great British holiday experience.
- Benefits: Bonus scheme, employee discounts, life insurance, and recognition awards.
- Why this job: Make a real impact on holiday experiences while driving efficiency and cost control.
- Qualifications: Degree or equivalent experience in commercial and analytical roles; strong payroll management skills.
- Other info: Opportunity for travel and growth in a fast-paced, fun environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Operational Performance Manager. Full-time, Permanent. Location: Central Support, Hemel Hempstead with some travel to our parks.
An exciting opportunity for an Operational Performance Manager to take the lead in optimising labour performance across Away Resorts. This role is all about making sure our biggest investment – our people – drives guest experience, colleague satisfaction, and commercial success. You\’ll be at the heart of workforce planning, demand modelling, and performance reporting, helping us shift from reactive to proactive planning. By embedding system-led solutions and spotting opportunities for efficiency, you\’ll play a key role in ensuring we deliver great holidays while keeping costs under control.
Who we are
We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.
Responsibilities
- Lead labour planning across all resorts, ensuring payroll aligns with budgets and business goals.
- Develop and refine workforce models to balance efficiency, guest experience, and colleague experience.
- Embed a proactive planning culture, helping teams schedule based on forecasted demand, not just past spend.
- Work closely with People Operations, Finance, and Operations teams to align workforce planning and drive system-led solutions.
- Maximise system adoption of our Workforce T&A tools to drive accurate rota planning, time recording, and reporting.
- Turn data into action, working with Finance, Operations, and Data teams to provide insights that improve performance.
- Support and challenge park leadership, ensuring efficiency, consistency, and cost control without compromising standards.
- Champion efficiency initiatives, identifying new opportunities to unlock payroll savings.
- Provide clear reporting and actionable insights, highlighting trends, risks, and opportunities.
Qualifications
- Degree educated (or equivalent experience) with a strong commercial and analytical mindset.
- Experience managing payroll budgets and labour planning in a multi-site, service-led environment.
- Skilled in workforce planning, operational finance, labour modelling, and performance management.
- Confident using data, Excel, and workforce/T&A systems to drive insight-led decisions.
- Proven ability to influence and partner with operational teams to improve cost performance.
- Clear communicator, comfortable presenting performance data and commentary to senior stakeholders.
- Highly organised and structured, with experience working in matrix organisations and balancing multiple priorities.
- Background in hospitality, leisure, retail, or other fast-paced service sectors is highly desirable.
- Full UK driving licence, with flexibility to travel regularly across parks.
What we offer
- Bonus Scheme
- Enhanced Family Benefit
- Employee Discount Scheme – Perkbox
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
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Operational Performance Manager employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Performance Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Away Resorts on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing our business inside out. Familiarise yourself with our resorts, values, and recent news. This shows you're genuinely interested and ready to contribute to our mission of delivering great holidays.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to drive performance in past roles. We love candidates who can turn numbers into actionable insights!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Away Resorts.
We think you need these skills to ace Operational Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Performance Manager role. Highlight your experience in labour planning and performance management, and don’t forget to showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about optimising labour performance and how your background aligns with our goals at Away Resorts. Keep it engaging and personal – we love a good story!
Show Off Your Data Skills: Since this role involves turning data into action, make sure to highlight your experience with data analysis and workforce systems. Share specific examples of how you've used data to drive decisions in previous roles – we’re all about insight-led strategies!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Away Resorts
✨Know Your Numbers
As an Operational Performance Manager, you'll be dealing with data and performance metrics. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Bring examples of how you’ve optimised labour performance or improved efficiency.
✨Understand the Business
Familiarise yourself with Away Resorts and their operational model. Understand their guest experience philosophy and how workforce planning impacts it. This will show that you're not just interested in the role but also in how you can contribute to their mission of delivering great holidays.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like managing payroll budgets or implementing new workforce models. Think through potential challenges and how you would address them, demonstrating your proactive planning mindset.
✨Showcase Your Communication Skills
You'll need to present performance data to senior stakeholders, so practice articulating complex information clearly and concisely. Be prepared to discuss how you've influenced teams in the past and how you can foster collaboration across departments.
