At a Glance
- Tasks: Deliver top-notch service to holiday homeowners and enhance their experience.
- Company: Join Away Resorts, a leading holiday park operator with 27 parks across the UK.
- Benefits: Enjoy discounts on holidays, team incentives, and career development opportunities.
- Other info: Diverse and inclusive workplace where your unique background is valued.
- Why this job: Be part of a vibrant team making holiday experiences unforgettable for homeowners.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 32000 - 32000 £ per year.
Location: Tattershall Lakes, Lincolnshire
Location: Cleethorpes Pearl Holiday Park
Tattershall Lakes Country Park – LN4 4LR
Permanent 40hrs
Salary – £32,000
About us
Away Resorts has a whopping 27 parks across the UK, from Scotland down to Cornwall, we are in the business of delighting not only Holiday Guests but also Holiday Homeowners with incredible UK Staycations. Tattershall Lakes is our largest flagship resort, with over 1000 holiday homeowners, we are looking for a new Owners Services Manager to ensure they are all well looked after. As part of the park management team, this individual represents the interests of Owners on the park.
What we can offer you
- Pension scheme – Plan for your future.
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won't go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Life Insurance – For peace of mind.
- Enhanced Maternity/Paternity Pay – After two years with us, we've got you covered.
- Holiday Buy Scheme – Flexibility to suit your lifestyle.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within.
A bit of background and what you'll be doing
- Deliver first class service to existing and future HH owners at Tattershall Lakes
- Coordinate with Maintenance team and Manufacturers to facilitate works being completed in timely manner
- Take ownership of HH handovers to ensure they are presented completed
- Develop a culture of excellent communication between the team and the consumer
- Measure qualitative performance within the team
- Hold regular meetings with departments involved in customer journey
Core responsibilities
- Commercial: Achieve EBITDA for owner recharges services
- Customer Experience: Improve owner experience and act quickly to deal with queries and issues
- Operational: Improve lead times for resolving aftersales and warranty
- Strategic: Identify improvements in workflows and communication and deliver changes necessary to succeed.
Skills, experience, and qualities you'll need.
If you can demonstrate the following, we'd love to hear from you:
- Excellent organisational skills
- Customer service philosophy
- Previous Holiday Park Experience or Owners only Park Experience
We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too. After all, wouldn't it be boring if we were all the same? In short, we want you to bring your whole self to work!
Owner Services Manager in Mablethorpe employer: Away Resorts
At Away Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our flagship Tattershall Lakes resort in Lincolnshire. With a strong focus on employee development, generous benefits including up to 50% discounts on holidays and a supportive environment that values diversity and inclusion, we ensure our team members feel valued and empowered to thrive in their roles. Join us in creating unforgettable experiences for our holiday homeowners while enjoying a fulfilling career with ample growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Services Manager in Mablethorpe
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Away Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Away Resorts
Don't be shy about reaching out to Away Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Owner Services Manager in Mablethorpe
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Away Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Away Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
