At a Glance
- Tasks: Assist guests with bookings and queries to ensure a memorable holiday experience.
- Company: Dynamic holiday company transforming the Great British holiday scene.
- Benefits: Bonus scheme, family benefits, life insurance, and discounts on holidays.
- Other info: Diverse and inclusive workplace celebrating individuality and teamwork.
- Why this job: Join a fun team and help create unforgettable holiday memories for guests.
- Qualifications: Strong communication skills and at least one year in customer service.
The predicted salary is between 18900 - 23100 £ per year.
We’re looking for a friendly and confident person to join our team as a Contact Centre and Guest Email Advisor. You’ll take inbound calls and respond to guest queries both pre- and post-stay by email and telephone. Whether they’re getting ready for their break or just returned, you’ll help ensure their holiday experience is smooth and memorable.
Who are we? We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.
What you’ll be doing: As a Contact Centre and Guest Email Advisor, you’ll deliver exceptional service by helping guests book or upgrade their holidays, as well as answering their questions and providing support before and after their stay. You’ll:
- Take inbound calls from guests
- Respond to guest queries via email and telephone
- Help guests with bookings, upgrades and general queries
- Provide clear, friendly, and helpful information
- Build rapport through genuine, natural conversations
- Offer the enthusiasm and friendliness that defines the Away Resorts brand
You’ll report into the Group Guest Experience Operations Manager and play a key part in making every guest feel informed, reassured, and excited about their holiday.
Skills, experience and qualities you’ll need:
- A love of people – you're a natural communicator and listener
- The ability to make guests feel valued and well looked after
- Strong multitasking and problem-solving skills
- A positive, can-do attitude and team spirit
- At least one year’s experience in a contact centre or telephone-based customer service role
Nice to have (but not essential):
- Experience of responding to guest queries via email
- Experience of outbound calling, converting enquiries to sales, or upgrading existing bookings
- Familiarity with booking systems, especially Parcvu
What we can offer you: This is a chance to build your career in one of the fastest growing and most exciting holiday companies in the UK. We offer:
- Bonus scheme
- Enhanced family benefits
- Life insurance
- Discounts on Away Resorts holidays
- On-park discounts
- Awards and recognition
Our Promise to You Holiday Heroes come with all kinds of different superpowers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. Our teams come from a wide range of backgrounds, and that’s something we celebrate. We want you to bring your whole self to work – because wouldn’t it be boring if we were all the same?
Contact Centre & Guest Email Advisor in Hemel Hempstead employer: Away-Resorts
Away Resorts is an excellent employer that prioritises a vibrant work culture and the well-being of its staff, offering flexible hours to accommodate a work-life balance. Employees benefit from competitive pay, holiday discounts, and opportunities for personal growth within a supportive team environment, making it a rewarding place to work in the hospitality sector.
