At a Glance
- Tasks: Lead the Guest Services team to ensure guests have an unforgettable holiday experience.
- Company: Join Away Resorts, a vibrant company transforming the Great British holiday scene.
- Benefits: Enjoy up to 50% off holidays, team incentives, and career development opportunities.
- Other info: Diverse and inclusive workplace with a fun-loving ethos.
- Why this job: Be a holiday hero and make a real difference in guests' experiences.
- Qualifications: Outstanding people skills and previous management experience are essential.
The predicted salary is between 28683 - 28683 £ per year.
Location: Mill Rythe Coastal Retreat, Hayling Island PO11 0PB
Hours of work: 40 Hours per week, Permanent contract
Salary: £28,683 per annum
What we need in a nutshell:
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever. From the moment they check in to the moment they leave, you will be responsible for the smooth running of the Guest Services department.
Who are we?
At Away Resorts we’re a growing company, shaking up the Great British holiday. Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10m refurbishment with our stunning cocktail bar, The Missing Squirrel! As well as our incredible restaurant The Green Room.
What you’ll be doing:
- Spending lots of your time with guests, meeting and greeting to check them into their accommodation.
- You will be responsible for managing holiday bookings.
- Resolving customer complaints.
- Liaising with and helping out colleagues onsite to ensure that our guests' experience is always excellent.
- You will be the first point of contact for all our Holiday Home Owners.
One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need:
If you can demonstrate the following, we’d love to hear from you:
- Outstanding people skills – friendly, patient and always ready to help.
- Previous Management or Supervisors experience.
- Exceptional organisation skills and able to keep a good few plates spinning.
- A solid understanding of budgeting and finance.
- Experience in a customer-facing or sales role.
It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training. It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
What we can offer you:
- Up to 50% Discounts on Away Resorts holidays.
- Up to 20% Discounts on Away Resorts holidays for friends and families.
- 20% On-park discounts.
- Team Incentives.
- Holiday Hero Menu.
- Life Insurance.
- Enhanced Maternity/Paternity Pay.
- Holiday Buy Scheme.
- Help @ Hand Scheme.
- Career Development.
Our Promise to You:
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!
Want to join our team? Here’s how to apply:
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers. Good Luck!
Guest Services Manager in Hayling Island employer: Away-Resorts
Away Resorts is an excellent employer that prioritises a vibrant work culture and the well-being of its staff, offering flexible hours to accommodate a work-life balance. Employees benefit from competitive pay, holiday discounts, and opportunities for personal growth within a supportive team environment, making it a rewarding place to work in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Hayling Island
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Away-Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Away-Resorts
Don't be shy about reaching out to Away-Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager in Hayling Island
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Away-Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Away-Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
