Food & Beverage Team Leader in Hayle

Location: Cleethorpes Pearl Holiday Park

Hours of work: Seasonal Contract - Variable Hours

Pay: £13.53 per hour - Paid weekly!

What we need in a nutshell: We need someone who understands that food and drink are central to a happy holiday. Someone who can look after our guests’ every whim when they eat, drink and relax in our bars and restaurants.

Who are we? We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. St. Ives Bay Beach Resort has private access to three miles of sandy beach, spectacular sea views, luxury accommodation and excellent facilities, making it one of the best holiday parks in Cornwall and a great place to work.

What you’ll be doing:

• Leading by example, you’ll be motivating a team of F&B assistants to provide excellent service to customers in our busy bar and restaurant.
• Being at the heart of the action, serving customers, clearing tables, solving problems and leading your team.
• Managing rotas so that we always have the right level of cover.
• Identifying and sharing best practice with the team, including upselling effectively.
• Helping to control margins by working alongside the FOH and kitchen teams to control food stock, minimise wastage and manage cleaning and other costs sensibly.
• Dealing with customer complaints and managing performance within your team.
• Helping to build a motivated team of F&B assistants who take pride in delivering delight, even when we’re exceptionally busy.

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need:

• Previous experience in a fast-paced and busy F&B environment.
• Experience of driving revenue – we can help you with training.
• A problem solver who can manage difficult situations well.
• A champion in delivering excellence in customer service with evidence of previous successes.
• Preferably a level 2 hygiene certificate but this is not a deal breaker as we can do this training on site.
• It’s the icing on the cake if you have specific experience on a holiday park, but don’t worry if you don’t, we provide lots of training.

What we can offer you: This is the perfect role to kick start your career with Away Resorts and it can lead to many more opportunities and career progression if you want it to. We look after you with a great range of benefits, including:

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Career Development – We believe in nurturing talent and promoting from within.

Our promise to you: Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!