At a Glance
- Tasks: Support the Holiday Home Sales Team with various administrative tasks and ensure customer satisfaction.
- Company: Away Resorts, a game-changer in the UK Holiday Park industry.
- Benefits: Up to 50% holiday discounts, team incentives, and career development opportunities.
- Other info: Diverse and inclusive workplace with great growth potential.
- Why this job: Join a vibrant team and help create unforgettable holiday experiences for our guests.
- Qualifications: Experience in sales administration, strong attention to detail, and excellent communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Location: Mill Rythe Coastal Village, Hayling Island, PO11 0PB
Hours of work: Permanent Contract – Part time hours
Salary: Dependant on Experience and Weekly Hours
What we need, in a nutshell
You will be supporting our Holiday Home Sales Team and delivering delight through various administrative tasks.
What you’ll be doing
- You’ll be making sure the owners have everything they need to ensure that the ownership customer experience is delivered to a high standard.
- Taking care of all administration tasks to ensure smooth customer service and happy Holiday Homeowners, including:
- Maintain accurate and up-to-date sales administration records across all relevant systems.
- Process all sales paperwork promptly and ensure documentation is complete and compliant.
- Update CRM and sales databases with customer details, sales progress, and key milestones.
- Liaise with Sales Managers, Sales Executives, and other departments to support the sales process.
- Handle customer queries relating to sales administration in a professional and timely manner.
- Assist with reporting, sales figures and administrative audits as required.
- Support general office administration duties within the sales department.
- Stock control and office standards.
- One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
- Previous experience in a sales administration or administrative role
- Strong attention to detail with high levels of accuracy
- Confident using CRM systems, databases, and Microsoft Office Suite
- Excellent organisational skills and ability to manage multiple tasks
- Strong communication skills, both written and verbal
- It would be the icing on the cake if you have experience working in a similar role on a holiday park but don’t worry if you haven’t, we can offer training as long as you have the right skills and attitude.
What we can offer you
- Pension scheme – Plan for your future.
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Life Insurance – For peace of mind.
- Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
- Holiday Buy Scheme – Flexibility to suit your lifestyle.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within
Our Promise to You
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!
Holiday Home Sales Administrator in Havant employer: Away Resorts
At Away-Resorts, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates teamwork and culinary passion. Located in the picturesque New Forest, our Kitchen Team Leader role not only provides competitive benefits such as holiday discounts but also fosters employee growth through continuous development opportunities. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Home Sales Administrator in Havant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Away Resorts and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Away Resorts and let us see your personality shine through!
We think you need these skills to ace Holiday Home Sales Administrator in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Away Resorts.
Get Familiar with Our Brand:Before applying, take some time to learn about Away Resorts and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Away Resorts
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Away Resorts.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Away Resorts will surely appreciate.
