At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic holiday experience.
- Company: Dynamic company transforming the Great British holiday experience.
- Benefits: Flexible hours, training, discounts on holidays, and regular rewards.
- Other info: Great opportunities for career progression in a diverse and inclusive environment.
- Why this job: Join a fun-loving team and make holidays unforgettable for guests.
- Qualifications: Customer service skills and a positive, outgoing personality are essential.
The predicted salary is between 10 - 12 £ per hour.
Location: Woodland Lakes Lodges, Thirsk, Yorkshire
Hours: Variable Hours - Fixed Term Contract - some evenings & weekends per hour - paid weekly!
Who we are?
We are a dynamic and growing company, shaking up the Great British holiday. Find out more about our holiday experience on our website.
What we need in a nutshell:
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
What you’ll be doing:
Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile. If you’re happy to help even when it’s “not your job,” you’re our sort of person. One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need:
- Customer service skills and experience are a must! Preferably in the hospitality sector.
- A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
- Great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Nice to have but not essential:
- Experience of using booking systems, especially Parcvu.
- Holiday park experience.
What we can offer you:
This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:
- Training & Development
- Regular incentives and rewards
- Holiday Hero discounted menu
- Discounted holidays across all our parks
Our promise to you:
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!
Guest Services Assistant in Hambleton employer: Away Resorts
At Away-Resorts, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates teamwork and culinary passion. Located in the picturesque New Forest, our Kitchen Team Leader role not only provides competitive benefits such as holiday discounts but also fosters employee growth through continuous development opportunities. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Hambleton
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Services Assistant in Hambleton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Away Resorts
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Away Resorts. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
