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- Tasks: Lead a team to ensure guests feel welcomed and have an unforgettable holiday experience.
- Company: Join Away Resorts, a game-changer in the UK Holiday Park industry.
- Benefits: Enjoy competitive pension, holiday discounts, and team events.
- Why this job: Make a real impact on guests' experiences while developing your leadership skills.
- Qualifications: Customer service experience, preferably in hospitality, and strong organisational skills.
- Other info: Flexible role with career growth opportunities in a supportive environment.
The predicted salary is between 25000 - 30000 ÂŁ per year.
We want you to motivate and lead the Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. Customer service skills and experience are a must, preferably in the hospitality sector. Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you will already be most of the way there. You will also be comfortable multi‑tasking, working as part of a team and solving problems using your own initiative. A key part of your job will be to ensure changeover days are seamless.
Key Responsibilities
- Ensuring changeover days are seamless
- Leading the team
- Resolving issues
- Working with other departments
- Helping the Guest Services Manager to run the Guest Services department
- Spending time with guests, meeting and greeting them, checking them in, making holiday bookings, and resolving complaints
If you’re happy to help even when it’s not your job, you are our sort of person.
Qualifications
- Experience of using booking systems, especially Parcvu
- Leadership
- Holiday park experience
Benefits
- Competitive Pension
- Discounts on Away Resorts Holidays for you and your friends & family
- On Park Discounts
- Awards and Recognition
- Employee Assistance program
- Team Events
About Away Resorts
Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our parks are jaw‑dropping not only in their views but also in what they offer our guests. We are famous for our accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so that when our guests open the door, they go “Wow!” What makes us special is our team – we are a growing business and are looking for a Guest Service Team Leader that cares about their teams and guests as much as we do.
Flexible Role & Career Growth
This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits and a supportive environment.
Equal Opportunity Statement
We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We will never accept any form of discrimination and we’ll forever strive not just for our product to be unique but for our people too. In short, we want to bring your whole self to work!
Guest Services Team Leader employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Away Resorts' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Guest Services Team Leader, you'll be all about making guests feel welcome. Role-play common scenarios with friends or family to boost your confidence and showcase your customer service skills during the interview.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past where you've led a team or resolved conflicts. Be ready to share these stories in your interview to demonstrate how you can motivate and inspire others at Away Resorts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show that you’re keen on joining the team!
We think you need these skills to ace Guest Services Team Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that confident and outgoing side that matches our vibe.
Highlight Relevant Experience: Make sure to mention any customer service experience you have, especially in hospitality. We love seeing how you've made guests feel welcome and cared for in your previous roles!
Be Specific About Skills: Talk about your organisation skills and how you handle pressure. Give us examples of when you've successfully multi-tasked or solved problems on the spot – we want to know how you can lead our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to get your application and for you to stay updated on the process. We can’t wait to hear from you!
How to prepare for a job interview at Away Resorts
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its values. Research Away Resorts and understand their approach to guest services. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your ability to lead a team in providing exceptional service.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you motivate a team. Share specific instances where you’ve successfully led a group, especially in high-pressure situations. This will show that you can handle the responsibilities of a Guest Services Team Leader.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, challenges they face during changeover days, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.