At a Glance
- Tasks: Lead a team to ensure guests have an unforgettable holiday experience.
- Company: Join Away Resorts, a game-changer in the UK Holiday Park industry.
- Benefits: Earn £12.95 per hour, enjoy flexible hours, and receive discounts on holidays.
- Other info: Great opportunities for career progression and team events await you!
- Why this job: Be part of a dynamic team that creates memorable moments for guests.
- Qualifications: Customer service experience and a friendly, outgoing personality are essential.
Overview
Location: Sandy Balls Holiday Village, Fordingbridge, New Forest
Hours: Seasonal Contract, 40 hours - Some early Evenings/Weekends Required
Salary: £12.95 per hour - Paid weekly!
We want you to motivate and lead the Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Who are we? Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests. We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go \"Wow!\" However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Service Team Leader that cares about their Teams and Guests as much as we do!
So, whether you are looking for the next step in your career or simply a new challenge, find out more here
Responsibilities
- Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile. You may also be asked to help with other duties as required. If you\'re happy to help even when it\'s \'not your job\', you\'re our sort of person.
- Ensure changeover days are seamless and coordinate with different departments to pass on correct information.
- Be flexible to work evenings, weekends and bank holidays as holidays happen at holiday times.
Requirements
- Customer service skills and experience are a must, preferably in the hospitality sector.
- Confident, outgoing personality with incredible organisational skills and resilience under pressure.
- Ability to multi-task, work as part of a team, and solve problems using your own initiative.
Desirable
- Experience of using booking systems, especially Parcvu
- Leadership
- Holiday park experience
What we can offer you
- Flexible role that can fit into your life and offer potential for progression.
- Competitive Pension
- Discounts on Away Resorts Holidays for you and your friends & family
- On Park Discounts
- Awards and Recognition
- Employee Assistance program
- Team Events
Guest Services Team Leader in Fordingbridge employer: Away Resorts
At Away Resorts, we pride ourselves on creating a vibrant and supportive work environment at our stunning Sandy Balls Holiday Village in the New Forest. As a Guest Services Team Leader, you'll not only lead a passionate team dedicated to delivering exceptional guest experiences but also enjoy flexible working hours, competitive pay, and numerous employee benefits including discounts on holidays and opportunities for career progression. Join us and be part of a company that values its people and is committed to making every holiday unforgettable.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader in Fordingbridge
✨Tip Number 1
Get to know the company! Before your interview, dive into Away Resorts' values and what makes them tick. This way, you can show off how your vibe matches theirs and why you're the perfect fit for the Guest Services Team Leader role.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for customers. Share these stories during your chat to really impress them.
✨Tip Number 3
Be ready to showcase your leadership skills! Think about times when you've led a team or helped others out. Highlighting your ability to motivate and support your colleagues will show that you're ready to step up as a Team Leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Away Resorts family. Let's make your next career move happen!
We think you need these skills to ace Guest Services Team Leader in Fordingbridge
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for guest services and how you can inspire others.
Tailor Your Application:Make sure to tailor your application to the Guest Services Team Leader role. Highlight your customer service experience and any leadership skills you have. We love seeing how your background fits with our vibe!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps to make your skills and experiences pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Away Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Away Resorts. Understand their values, what makes them unique, and their approach to guest services. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Team Leader, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled difficult situations to ensure guests leave with a smile.
✨Demonstrate Leadership Qualities
Since this role involves leading a team, be ready to discuss your leadership style. Share specific instances where you've motivated a team or resolved conflicts. Emphasise your ability to work collaboratively and support your colleagues, as this aligns with the company’s focus on teamwork.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a guest complaint or a busy check-in day. Practising these scenarios can help you articulate your thought process and demonstrate your ability to think on your feet.
