At a Glance
- Tasks: Join our Guest Services Team to check in guests and handle enquiries.
- Company: Away Resorts creates unforgettable holidays with a fun-loving, people-centred ethos.
- Benefits: Enjoy competitive pay, job satisfaction, and a dynamic work environment.
- Other info: Flexible hours with seasonal contracts, including evenings and weekends.
- Why this job: Be part of an award-winning team that values fun and customer service.
- Qualifications: Experience in customer service and basic computer skills are essential.
Location: Tattershall Lakes, Lincolnshire
Hours: Part time, variable hours – some evenings and weekends required
Remuneration £12.71 per hour – paid weekly!
What we need, in a nutshell
We're currently looking for an experienced Receptionist to join our Guest Services Team ensuring we give the best service to all our guests. Guest Services is the main contact point for all guest enquiries and also the key information area for all nature of requirements during their visit.
Who are we?
Our holidays are amazing and it's our people who bring everything to life. We pull out all the stops, add the bells and whistles and put our hearts and souls into it, so that our guests can enjoy the greatest of Great British holidays. At Away Resorts, we like to have fun, so if you do too, and you would also like to be part of an award winning company with big plans - we need to talk.
What you'll be doing
- Checking our guests in providing them with all the information they need to know to start their break.
- You will be first point of contact for all our day visitors.
- Checking guests out and ensuring they enjoyed their stay. Asking for feedback.
- Dealing with general enquiries this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
- Dealing with complaints by finding the right solution for the guests to enable them to enjoy the rest of their stay.
- Taking bookings and identifying potential sales opportunities.
Skills, experience and qualities you’ll need
We’ll provide training, but you must:
- You will be using a computer on a daily basis so you will need to be computer literate.
- Experience working within a customer facing role.
- Works well under pressure…a good communicator too
- Calm and methodical but of strong character…this is a busy place!
- Attention to detail even little ones and high standards
It’s about your values too. We have a can‑do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.
What we can offer you
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and recognition
Our Promise to You
Holiday Heroes come with all sorts of different super‑powers, and we welcome them all!
We embrace diversity, inclusion and equal opportunities. From our investors, to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!
Guest Services Assistant in Filey employer: Away Resorts
At Away Resorts, we pride ourselves on creating unforgettable holiday experiences, and our Guest Services Assistants play a vital role in making that happen. With a fun-loving work culture, comprehensive training, and opportunities for personal growth, we ensure our team members feel valued and empowered. Join us in a dynamic environment where your contributions directly enhance the guest experience, all while enjoying competitive pay and the chance to be part of an award-winning company with exciting future plans.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Filey
✨Tip Number 1
Familiarise yourself with the company culture at Away Resorts. They value a fun-loving, people-centred ethos, so showcasing your personality and enthusiasm during any interactions can help you stand out.
✨Tip Number 2
Prepare to demonstrate your customer service skills in real-time scenarios. Think about how you would handle various guest enquiries or complaints, as this role requires quick thinking and effective communication.
✨Tip Number 3
Research common guest queries and complaints in the hospitality industry. Being knowledgeable about potential issues can show your proactive approach and readiness to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of Away Resorts if possible. They can provide insights into the work environment and expectations, which can be invaluable during your application process.
We think you need these skills to ace Guest Services Assistant in Filey
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Guest Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your customer service skills and ability to handle pressure, as these are crucial for this position.
Highlight Relevant Experience:In your CV, emphasise any previous roles in customer service or reception. Use bullet points to clearly outline your responsibilities and achievements, focusing on how you contributed to guest satisfaction.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is essential for the Guest Services Assistant role.
How to prepare for a job interview at Away Resorts
✨Show Your Customer Service Skills
As a Guest Services Assistant, you'll be the first point of contact for guests. Be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to prepare a few questions to ask about the team dynamics and how they handle guest feedback, showing your interest in collaboration.
✨Emphasise Your Attention to Detail
The job requires a keen eye for detail, so be ready to discuss how you ensure high standards in your work. You could mention specific instances where your attention to detail made a difference in a previous role, whether it was in checking in guests or managing bookings.
✨Align with Company Values
Away Resorts values a fun-loving, people-centred ethos. Research their culture and think about how your personal values align with theirs. Be prepared to express why you resonate with their 'Attentive Amazing Lovers' mantra and how you can contribute to that environment.
