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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and resolve complaints to ensure a fantastic holiday experience.
- Company: Join a dynamic company transforming the Great British holiday with unforgettable experiences.
- Benefits: Enjoy flexible hours, career development opportunities, and a fun work environment.
- Why this job: Be part of a vibrant team that values people and creates memorable moments for guests.
- Qualifications: Exceptional customer service skills and a confident, outgoing personality are essential.
- Other info: Must be available for evenings, weekends, and bank holidays.
Location: The Lakes Rookley, Isle of Wight
Hours: Variable seasonal contract – some evenings & weekends per hour
What we need in a nutshell
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will assist the Guest Services Manager and help with the smooth running of the department.
Who are we?
We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: .
What you’ll be doing
Reporting to the Guest Services Manager you will be assisting with the running of the Guest Services department. This includes:
One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need
We are looking for someone with exceptional Supervisory and Customer service skills, preferably in the hospitality sector. We’d ideally like you to tick the following boxes:
We have a can-do, people-centred ethos, and we look for certain qualities in our team members. Have a and see if you fit the bill.
What we can offer you
This is an exciting and varied role and a great opportunity to develop your career. And we look after you with a great range of benefits, including:
Guest Services Assistant employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values. Since we pride ourselves on a people-centred ethos, showing that you understand and align with our mission during your interactions can set you apart.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the chance to engage with us at events or through social media, showcase your ability to handle guest inquiries or complaints effectively.
✨Tip Number 3
Network with current employees or past guests. Building connections can provide insights into what we value in our team members and may even lead to a referral.
✨Tip Number 4
Be prepared to discuss your experiences in hospitality. Think of specific examples where you've excelled in customer service or resolved issues, as these will resonate well with our hiring team.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Guest Services Assistant. Highlight key responsibilities and required skills, such as customer service experience and problem-solving abilities.
Tailor Your CV: Make sure your CV reflects your relevant experience in hospitality or customer service. Use specific examples that demonstrate your supervisory skills and ability to work under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for this dynamic company and how your skills align with their people-centred ethos.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is essential in the hospitality industry.
How to prepare for a job interview at Away Resorts
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved complaints or issues. Highlight your ability to stay calm under pressure and how you used your initiative to find solutions.
✨Emphasise Teamwork and Collaboration
Since the role involves liaising with colleagues, be ready to talk about your experience working in teams. Share examples of how you contributed to a positive team environment and supported your colleagues.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your guest interaction skills. Practice common scenarios, such as checking in a guest or handling a complaint, to showcase your confidence and communication abilities.
