Guest Service Manager

Location : Sandy Balls Holiday Village

Contract : 40 Hours; Permanent

Salary : Up to £30,000

What we need in a nutshell

We need you to lead, manage and motivate a team of Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

what you’ll be doing

Managing a team of holiday heroes and reporting to the Guest Experience Manager, you will be running the Guest Services department.

For you, this includes :

• Managing, training and motivating your team of Guest Services Assistants
• Managing team rotas
• Spending lots of your time with guests, meeting and greeting to check them into their accommodation.
• You will be responsible for managing holiday bookings.
• Resolving customer complaints.
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent

One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you :

• Outstanding people skills – friendly, patient and always ready to help
• Previous Management experience
• Exceptional organisation skills and able to keep a good few plates spinning
• A solid understanding of budgeting and finance
• Experience in a customer-facing or sales role

It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – have a read about it and decide if it describes you.